solution Contentsolution Content

Firmware Update

The following sections provide details for this topic.

Automatic firmware update

The printer can automatically check for a firmware update periodically. Without an update, some Web Services may not be available. The Enable Web Services process includes the option to turn on automatic firmware updates from the printer's front panel or Embedded Web Server.

For more information on updating your printer's firmware, as well as configuring it to be done automatically, see Firmware update.

Set up Web Services

Before using Web Services, some setup is required on your printer and your computer:

Make sure that your printer is correctly connected to the Internet.
Enable Web Services during initial setup of the printer, or later by swiping down the dashboard, touching the settings icon and scrolling down and touching Web Services. During the process you will have access to an Automatic firmware update Service. It is strongly recommended that you have this service enabled and that you have the unit updated with the latest firmware available to ensure the best performance possible.
This is an optional step: If you are the printer administrator, log in at the HP Connected website at the following link: http://www.hpconnected.com, to customize your printer’s email address or manage printer security for remote printing.

Congratulations, you now have completed Web Services setup and HP ePrint is ready to use.

For the latest information, support, and terms of use of HP Connected, go to the HP Connected website at the following link: http://www.hpconnected.com (check your region's availability).

Firmware update

There are various ways of downloading and installing firmware updates, as described below; you can choose whichever you find most convenient.

Note:

A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection.

You can configure the printer to download firmware updates automatically whenever they become available: see Automatic firmware update.

The following options are available if you choose manual firmware updates.
Using the front panel, swipe down the dashboard and touch the settings icon , then scroll down the menu and touch Web Services setup > Product update. Touch Check now to check whether new firmware is available. If new firmware is available, you are given the opportunity to download and install it.
Using the Embedded Web Server, select Firmware Update.
Using the HP DesignJet Utility under Windows, select your printer, the Admin tab and then follow the steps in the Firmware Update section.
Using the HP Utility under Mac OS X, select Update Firmware.
Using a USB flash drive:
1. Download the corresponding file from the HP website at the following link: http://www.hp.com/go/T730/support%20 or http://www.hp.com/go/T830/support.
2. Copy the file to the root of the USB flash drive.
3. Plug in the USB host and wait until the front panel shows a new icon.
  
  Important:
  This can take about 30 seconds. Do not expect an immediate reaction from the front panel.
4. Once the new icon named Update Printer appears, touch it and follow the instructions on the front panel.

The firmware includes a set of the most commonly used paper presets.

Additional support options

Try one of our automated tools or diagnostics

Ask a question on our HP Support Community page

Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?

Need Help?