Contact HP Support
HP Support is available to by chat through the Virtual Agent or by telephone.
HP's Virtual Agent is there to troubleshoot issues with you at any time of day or night*.
To chat with the Virtual Agent go the the HP website at the following link: https://www.hp.com/go/DesignJetT830/VirtualAgent.
*HP Virtual Agent is available in selected countries only.
What to do before you call
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Review the product functional specifications.
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Review the troubleshooting suggestions in this guide.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call one of the HP offices, please have the following information available to help us answer your questions more quickly:
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The product you are using (the product number and the serial number, found on the label at the back of the product)
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If there is an error code on the front panel, note it down; see Front-panel error messages
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The computer you are using
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Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers)
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The cable you are using (by part number) and where you purchased it
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The type of interface used on your product (network, Wi-Fi)
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The software name and version you are currently using
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If possible, print out the following reports; you may be asked to fax or mail them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see Reports)
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Telephone number
If needed, you can call HP Support.
Your HP Support telephone number is available on the HP website at the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html.
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