Troubleshooting ink cartridge and printhead issues

The following steps provide the complete procedure for this topic.

1. Check that you have the correct type of cartridge (model number).

2. Check that the colored label on the cartridge is the same color as the label on the slot.

3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable.

The following steps provide the complete procedure for this topic.

1. Check that you have the correct type of printhead (model number).

2. Check that the printhead is correctly oriented.

3. Check that you have correctly closed and latched the printhead cover, see Insert the printhead.

The following steps provide the complete procedure for this topic.

1. Remove the printhead, see Remove the printhead.

2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. If moisture is needed to remove residue, do not use water-based cleaners in the electrical contacts: such cleaners may damage electrical circuits. In some locations the use of cleaner products is regulated. Ensure that your cleaner follows federal, state, and local regulations.

   CAUTION:

   This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol.

   

3. Reinsert the printhead, see Insert the printhead.

4. Check the front-panel display message. If the problem remains, try a new printhead.