HP Smart Tank Printers - 'Out of Paper' displays, printer does not pick paper

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

1. Slide the paper-width guide to the left, and then remove the stack of paper from the input tray.

   

2. Remove any severely bent, wrinkled, or torn paper from the stack.

3. Check for and remove any obstructions inside the input tray. Even small pieces of paper can cause paper feed issues.

4. Holding the stack of paper with both hands, tap the bottom edge of the stack against a flat surface until all edges of the stack are even.

5. Reload the stack of paper into the input tray, and then slide the paper-width guide to the right until it touches the edge of the paper.

   

6. Make sure the paper loaded matches the paper size and type settings in the printer software.

Clean the paper-pick rollers to help prevent paper feed issues, such as no paper pick, paper jams, and print skew.

1. Gather the following materials:

   • A long, lint-free cotton swab

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Press the Power button to turn off the printer, and then unplug the power cord.

3. Unplug any other cable from the printer.

4. If necessary, pull up the input tray, or remove any paper from the input tray.

5. Lift and hold the input tray shield.

   CAUTION:

   Do not remove the input tray shield. It can prevent debris from falling into the paper path and causing jams or other problems.

6. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

7. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

8. Press the swab against the rollers, and then rotate them upwards to clean the rollers. Apply a moderate amount of pressure to remove dust or dirt buildup.

9. Allow the rollers to dry for 10 or 15 minutes.

10. Plug in the power cord and any other cable to the rear of the printer.

11. Turn on the printer.

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer.

1. Turn off the printer.

2. Unplug the power cord and disconnect any other cable.

   Warning:

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Open the front door to access the printhead area.

   

4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

6. Allow the rollers to dry for 10 or 15 minutes.

7. Close the front door.

   

8. Plug the power cord and connect any other cable.

9. Turn on the printer.

Reset the printer to recover from printer errors or failures.

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Connect the power cord directly to a wall outlet and to the printer.

5. Turn on the printer to complete the reset.