solution Contentsolution Content

HP ScanJet Pro 2600 f1, 3600 f1, N4600 fnw1 / HP ScanJet Enterprise Flow N6600 fnw1 - Scanner installation problems

Review the following information about resolving scanner installation problems.

Check the cables

Check cable

Cable type

Action

Power cable

The power cable is connected between the scanner and a power outlet.

  • Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.

  • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

  • Press the Power button Power button to turn off the scanner, and then turn off the computer. After 30 seconds, turn on the scanner and then turn on the computer, in that order.

USB cable

The USB cable is connected between the scanner and the computer.

  • Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

  • Ensure that the USB cable is securely connected between the scanner and the computer.

  • If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer.

For additional USB troubleshooting information, visit the product support home page, select your country/region, and then use the search tool to find USB troubleshooting topics.

Ethernet cable (N4600 fnw1 and N6600 fnw1 models)

Ensure that the Ethernet cable is securely connected between the scanner and your network port.

For additional Ethernet troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find Ethernet troubleshooting topics.

Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)

If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools.

  1. Press the Power Power button button to turn off the scanner, and then disconnect the USB cable and power cable from the scanner.

  2. On the computer, open Control Panel and use the Programs and Features tool to uninstall the following applications:

    • HP ScanJet Basic Device Software

    • HP ScanJet ISIS Driver

    • HP Scan

    • HP ScanJet Plugin

  3. Restart the computer.

  4. Reinstall the HP ScanJet Drivers and Tools.

    • Turn off the scanner, wait 30 seconds, and then turn on the scanner. The required software and drivers should install automatically.

    • If the drivers and tools do not install automatically, install them manually.

  5. Reconnect the USB cable and power cable to the scanner, and then press the Power Power button button to turn on the scanner.

Additional support options

Try one of our automated tools or diagnostics
Ask a question on our HP Support Community page
Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?