The quality of a printed document from your printer is not as expected, color or black ink does not print, or printouts are smeared, fuzzy, dark, or faded.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.
Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
Make sure your print job is set up for optimal print quality results.
Use an automated tool to align the ink cartridges.
If the print quality problem persists and your ink cartridge is under warranty, contact HP Customer Support for ink cartridge replacement.
Contact HP Customer Support.
To see if your genuine HP cartridge is under warranty, go to HP Printers - Ink Supplies Limited Warranty.
Service or replace your HP printer if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging drum are replaced under warranty, the support agent might request the print sample.