During printer setup, the printer does not connect to HP cloud services and an Unable to register the printer to your account error displays with the error code UA_200_OWSVD00001 or OW_4XX_0WSWS00001 in the HP Smart app or HP Easy Start. Finish printer setup to register the printer to your account.
Perform the following tasks in the order given. Try to complete the printer setup after each task.
Check for any remaining packing materials and make sure the printer is in a ready state.
Restore your printer to the default factory settings using the HP Smart app or internet browser to open the printer Embedded Web Server (EWS). Restoring factory defaults can help resolve printer setup issues, connectivity problems, and error messages.
For more information, go to .
Remove the printer from the HP Smart app to help fix any app connectivity issues.
Removing your printer from the HP Smart app does not remove the printer from your HP Smart account or cancel your Instant Ink subscription (if enrolled).
Set up your printer using the HP Smart app.
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.