The quality of a printed document is not as expected. Printouts are smeared, fuzzy, dark, or faded, or toner is loose, partially missing, or scattered.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Use the HP Smart app to check the toner level for your printer.
Check the toner cartridge for damage.
Make sure your print job is set up for optimal print quality results.
Use Advanced Settings in the HP Smart app to clean the toner cartridge and resolve any print quality issues including vertical dark band or repetitive horizontal banding.
Use Advanced Settings in the HP Smart app to print a fuser cleaning page and resolve any print quality issues including toner specks or spatter, smears, streaks, lines, or repeating marks.
Use Advanced Settings in the HP Smart app to change the print density settings and resolve any print quality issues.
Replace the toner cartridge.
Service or replace your HP printer if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Keep a print sample that shows the problem. If the printer, ink or toner cartridges, or the imaging drum are replaced under warranty, the support agent might request the print sample.