An alphanumeric (hexadecimal) error code displays on the printer control panel without any other information.
If the error message contains a description with the alphanumeric code, follow the instructions in the message or search for steps specific to the issue in the message.
Clear the error by resetting the printer without the ink cartridges.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.