solution Contentsolution Content

HP Printers - An 'Out of Paper' error displays, printer does not pick paper

An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper
  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Connect the power cord directly to a wall outlet and to the printer.

  6. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.