An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clean the paper pick rollers
Clean dirt or debris from the paper pick rollers to resolve paper feed issues.
Clean the paper pick rollers (top paper tray)
Clean the rollers inside the top paper tray.
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Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.
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Remove the paper stack from the input tray.
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With the flashlight, look down into the input tray and find the paper pick rollers.
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Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
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Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
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Allow the rollers to dry for two minutes.
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Reconnect the power cord, and then turn on the printer.
Clean the paper pick rollers (under printer)
Clean the paper pick rollers on a printer where the paper tray is located on the bottom.
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Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
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Remove the paper stack from the input tray.
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Lift the printer and place it on its side or back.
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Pull out the paper tray, and then locate the gray paper pick rollers.
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Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
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Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
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Allow the rollers to dry for two minutes.
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Set the printer upright.
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Reconnect the power cord, and then turn on the printer.
Clean the paper pick rollers (inside printer)
Clean the paper pick rollers under the cartridges or inside the paper tray area.
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Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
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Remove the paper stack from the input tray.
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Depending on your printer model, use the flashlight to find the paper pick roller.
Printers with the roller under the cartridges
Printers with the roller above the input tray
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Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
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Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
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Allow the rollers to dry for two minutes.
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Reconnect the power cord and cables, and then turn on the printer.