10.00.10 Supply memory error

Follow these troubleshooting steps in the order presented.

1. Open the front door and remove the suspected toner cartridge.

2. Check the supplies memory chip. If it is damaged, replace the toner cartridge.

3. Reinstall the toner cartridge.

4. Close the front door.

5. If the message displays again, turn the printer off, then on again.

6. Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.

7. If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact HP customer support for assistance in resolving the issue.

   http://www.hp.com/go/contactHP

8. If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner cartridge to the vendor where purchased.

   Note:

   Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.