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HP Print Support App (Windows)

HP has created a customized printing interface using the Microsoft IPP class driver and Microsoft Print Support App interface to create a simplified printing experience. The HP Print Support App (PSA) is a Universal Windows Platform application for the print driver. This app is only available for HP OfficeJet 8022e, 9012e All-in-One printers.

Minimum requirements

HP Print Support App requirements.

Supported Operating Systems: Windows 11 and later
HP Smart app version 152 and later
Supported printer models:
- HP OfficeJet 8022e All-in-One Printer (1K7K6A)
- HP OfficeJet 9012e All-in-One Printer (1G5L4A)
Printer Connectivity: Wi-Fi and Ethernet

Install the HP Print Support App

Download the HP Smart app and add your printer.

Download and install HP Smart from the Microsoft Store.
Open the HP Smart app.

If a Welcome to HP Smart screen displays, click Accept All.
Depending on what is shown in the HP Smart app, click Set Up a New Printer or Add Printer.
Follow the prompts to set up your printer.
- If the option to set up or sign in displays, click Set Up a New Printer.
- If the app home screen displays, click Add Printer or the Add printer icon ( or ).
Find your printer in the list, and then click the printer's name or Set Up.
When the Print driver successfully installed message displays, click Continue.

Note:
HP Print Support App installs automatically, and the print queue is created under Printers & scanners. HP Smart is required to get the full functionality of the HP Print Support App.
Follow the on-screen instructions to complete the setup.

It might take a few minutes before the printer displays.

Print using the HP Print Support App

Print from the HP Print Support App or use the app from HP Smart.

HP Print Support App

Print from the HP Print Support App.

Open the document.
Click File, and then Print.

The application print dialog box opens.
Select the printer from the list of available printers.
Click Printer Properties or Properties.
Change the printing driver features as needed.

As an example, click the Document tab, and change the copy count.
Click OK, and then Print.

HP Smart app

Print from the HP Smart app.

Open the HP Smart app, and then click Print Documents or Print Photos.
Select your printer from the list of available printers.
Click More Settings.
Change the printing driver features as needed.

As an example, click the Document tab, and change the copy count.
Click OK, and then Print.

HP Print Support App features

Change print settings, such as paper type and size, color, and print quality.

Change printing driver settings

The printing driver settings are available within most software applications. These settings apply only while the software application is open. You can also control the printing driver directly from the Devices and Printers folder. These settings change the default settings for all software applications.

Use one of the following methods to change the printing driver settings:

Change the settings while a specific software application is open:

In the application, click File, and then Print.
Click Printer Properties or Properties.
Change any settings, and then click OK.

Change the default printing driver settings that apply to all software applications:

Search Printers & scanners.
Click the print queue for the printer, and then Printing preferences.
Change any settings, and then click OK.

Printing preferences

Printing preferences dialog box contains options for formatting documents. Access the printing preferences tabs through the software application. The button or link name depends on the app you are printing from.

HP Smart or Photos: Click More settings at the bottom of the settings list.
Microsoft Word: Click Printer Properties.
Paint or WordPad: Click Preferences.

Example of the HP Print Support App printing preferences tab

Scroll down the features or click the Basic, Document, or Advanced tab, and then change any print settings.

Check the version of the HP Print Support App

Check the version from the Printing preferences page.

Open the HP Print Support App.
Go to the Printing preferences page.
Click the Information icon.

Change the measurement units

Change the measurement units from Inches and Millimeters.

In the Printing preferences dialog box upper-right corner, click the Settings icon icon.
Select the Millimeters or Inches option.
Click OK.

Presets

A preset saves commonly used printing driver settings under a shortcut name.

Presets created from the application show the saved settings only while the application is open. Presets created from the Devices and Printers folder are default settings available to all applications.

Predefined presets

Some predefined presets are available in the HP Print Support App. Use a predefined preset as required or use a predefined preset as the base to create a custom preset.

Some predefined presets:

Factory Defaults: Select this option to print using the factory default settings.
Two-sided (Duplex) Printing: Select this option to print using typical settings for duplex printing.

If you change any of the settings for a predefined preset, the following icons become active:

Save icon - Saves the new settings as a custom preset.
Revert to the selected preset icon - Returns the selected preset to the default options for all the features.

The Summary of Changes section in the right pane updates to reflect the changes made to the settings for the preset.

Create a custom preset

Create a custom preset.

From the Preset dropdown list, select Factory Defaults.
Select the appropriate print settings for the Preset.
Click the Save icon .

The custom preset dialog box opens.
In the Preset Name field, type a name for the custom preset, and then click Save.

The custom preset is listed in the Preset dropdown list.

Delete a custom preset

Delete a custom preset.

From the Preset dropdown list, select Custom Preset.
Click Delete.

A dialog box opens.
Click Yes.

Basic features

Basic features of the HP Print Support App.

Color Mode: Control how the printer interprets colors and uses ink to print. For the best results, edit photos and documents in the application you created them before changing print settings.
- Color : Uses ink from all cartridges for full color prints.
- Grayscale using CMYK black : Uses ink from black and color cartridges to produce a wider range of black and gray tones for high quality black and white prints.
- Grayscale using Black only : Uses the black cartridge only for normal or lower quality black and white prints.
Two-sided Printing: Enables printing on two sides of a sheet of paper. The choices are None, Flip on Long Edge, or Flip on Short Edge.
Pages per sheet: Specifies the number of pages to print on a single sheet of paper. If more than one page is printed per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.
- 1 page per sheet (the default)
- 2 pages per sheet
- 3 pages per sheet
- 4 pages per sheet
- 9 pages per sheet
- 16 pages per sheet
Print Quality: The main setting to improve the quality of printouts is print resolution. Print resolution is measured in dots per inch (DPI). Higher DPI produces clearer and more detailed prints but slows print speed and might use more ink.
- Professional: Default print quality setting suitable for most print jobs.
- General Office: Use when ink levels are low or you do not need high quality print jobs.
- Presentation: Use when you need high quality print jobs.

Document features

Document features of the Print Support App.

Copy Count: Adjust the number of copies you want to print by clicking the Plus + or Minus - button.
Collate: Turn it on to collect and assemble printed sheets of paper within a predetermined order or sequence. Typically, all the pages in the document print once. Once complete, the machine repeats the process by printing a second set. This continues until the requested number of document sets are complete.
Orientation: Select Portrait or Landscape.
Paper size: Select the paper size that is loaded in the printer, such as 4 x 6, legal, or 8.5 x 11 plain paper.
Paper Source: Select the tray you loaded the paper into, if your printer has more than one tray. If available, use Automatically Select to pull from the main tray. If the main tray is empty, paper is pulled from another tray with paper.
Media type: Set the media type you are using, such as HP Photo Paper, plain paper, or custom media, or select Automatic to let the printer select the paper type.

Note:
When loading paper into the input tray, look for a prompt on the control panel menu to confirm the paper type and size.
Booklet Printing: Select page flip binding settings for booklet reading.
Pages to Print: Select the pages you want to print, either all pages or odd or even pages.

Advanced features

Advanced features of the HP Print Support App.

Page order: Print pages from front to back or back to front.

HP EasyColor: Automatically improves mixed-content documents and adjusts photographic images resulting in improved sharpness, brightness, and faster printing.

Off: HP EasyColor is not applied.
Conservative: Modifies HP EasyColor only to perform smoothing and sharpening. The adaptive brightness and contrast are disabled.
Automatic: Modifies HP EasyColor to perform smoothing, sharpening, brightness, and Contrast.

Borderless printing: Select Off to leave a white border around a photo or On to print to the very edge of the paper, if supported by your printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Is the HP Smart app required to get the full functionality of the HP Print Support App?

Yes, the HP Smart app is required to get the full functionality of the HP Print Support App.

How do I uninstall or reinstall the HP Print Support App?

Uninstall or reinstall the HP Print Support App.

Open Printers & scanners to remove the printer queue associated with the HP Print Support App.
Open the HP Smart app, right-click the printer, and then click Hide Printer.
Add the printer in the HP Smart app again.

The printer queue associated with the HP Print Support App is created under Printers & scanners.

Can I install the HP Print Support App by connecting a USB cable?

No, the HP Print Support App will be installed only after adding network connected HP OfficeJet 8022e or 9012e All-in-One printer in the HP Smart app. USB connected printers continue to install HP drivers from Windows Update or Windows built-in driver.

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