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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07047841

Version: 1

HP Commercial Notebook PCs - Webcam images may appear grainy or noisy

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Mar-2021

Last updated : 04-Mar-2021

DESCRIPTION
The webcam images may appear grainy or noisy. This issue occurs when the source of light is above or at the back of the subject.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 830 G7 Notebook PC
  • HP EliteBook 835 G7 Base Model Notebook PC
  • HP EliteBook 840 G7 Notebook PC
  • HP EliteBook 845 G7 Notebook PC
  • HP EliteBook 850 G7 Notebook PC
  • HP EliteBook 855 G7 Notebook PC
  • HP EliteBook x360 1040 G7 Notebook PC
  • HP EliteBook x360 830 G7 Notebook PC
  • HP ProBook 445 G7 Notebook PC
  • HP ProBook 455 G7 Notebook PC
  • HP ProBook 635 Aero G7 Notebook PC
  • HP ProBook x360 435 G7 Notebook PC
  • HP ZBook Create G7 Notebook PC
  • HP ZBook Fury 15 G7 Mobile Workstation IDS Base Model
  • HP ZBook Fury 17 G7 Mobile Workstation RCTO Base Model
  • HP ZBook Power G7 Mobile Workstation
  • HP ZBook Studio G7 Mobile Workstation
  • HP ZHAN 66 Pro A 14 G3 Notebook PC
Operating Systems:
Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the camera driver:
SoftPaq Description
Release Notes
Download SoftPaq
HP Universal Camera Driver
Version: 2020.0.19041.3
Revision: A
SP111905 release notes
SP111905 File Download
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 830 G7 Notebook PC, HP EliteBook 835 G7 Notebook PC IDS Base Model, HP EliteBook 840 G7 Notebook PC, HP EliteBook 845 G7 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook 855 G7 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 635 Aero G7 Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ZBook Create G7 Notebook PC, HP ZBook Fury 15 G7 Mobile Workstation IDS Base Model, HP ZBook Fury 17 G7 Mobile Workstation RCTO Base Model, HP ZBook Power G7 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation, HP ZHAN 66 Pro A 14 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07047841

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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