The speaker audio output is very low and may exhibit muffled or clicking noises after Windows Update. This is exhibited after Windows Updates are installed.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06937326
Version: 1
HP ENVY 13, 13m Laptop PCs - Speaker Output Is Very Low After Windows Update
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 07-Oct-2020
Last updated : 07-Oct-2020
The information in this document applies to the following:
CPU:
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Intel Core i7-10510
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Intel Core i5-10210
Drivers/Applications:
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Intel Smart Sound Technology Driver, version: 10.25.0.3851
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Sound Research Audio Effects Component Driver, version: 2.0.8.64
Computers:
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HP ENVY 13 Laptop PC Configurable Material
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HP ENVY 13-ba0000 Laptop PC series
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HP ENVY 13m-ba0000 Laptop PC series
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HP ENVY Laptop PC 13-ba1000
Operating Systems:
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Microsoft Windows 10 20H1 (Version 2004)
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Microsoft Windows 10 19H2 (Version 1909)
To resolve this issue, download and install the following SoftPaq to update the audio driver:
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SoftPaq Description
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Release Notes
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Download SoftPaq
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Realtek High-Definition (HD) Audio Driver - Comet Lake
Version: 6.0.8963.1 Revision: A |
note:A more recent version of this software may be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads
Hardware platforms affected :
HP ENVY 13 Laptop PC (Borman) Configurable Material, HP ENVY 13-ba0000 Laptop PC series, HP ENVY 13m-ba0000 Laptop PC series, HP ENVY Laptop PC 13-ba1000
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06937326
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