HP Commercial Notebooks and Desktops, and Mobile and Desktop Workstations - Thunderbolt Control Center May Fail To Install

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jul-2020

Last updated : 24-Jul-2020

DESCRIPTION

Intel Thunderbolt Control Center might fail to install after the initial Windows setup and software unbundling process. The Thunderbolt Control Center application might also fail to install when installing by Softpaq sp104339. When the installation fails, there is no indication or error message.

The issue only affects new installations of Thunderbolt Control Center, and does not affect the application if it has already been installed.

SCOPE

Systems:

HP EliteBook x360 1030 G7 Notebook PC
HP EliteBook x360 1040 G7 Notebook PC
HP ZBook Fury 15 Mobile Workstation
HP ZBook Fury 17 Mobile Workstation
HP ZBook Create G7 Notebook PC
HP ZBook Studio G7 Mobile Workstation
HP EliteDesk 800 G6 Desktop Mini PC
HP EliteDesk 800 G6 Small Form Factor PC
HP ProDesk 600 G6 PCI Microtower PC
HP ProDesk 600 G6 Small Form Factory PC
HP ProDesk 600 G6 Desktop Mini PC
HP Z1 Entry Tower G6

Operating Systems:

Microsoft Windows 10 RS5 (Version 1809)
Microsoft Windows 10 RS4 (Version 1803)
Microsoft Windows 10 20H1
Microsoft Windows 10 19H2 (Version 1909)
Microsoft Windows 10 19H1 (Version 1903)

RESOLUTION

Install the Thunderbolt Control Center using the updated or later version:

Model	Updated Version	Softpaq Number
HP EliteBook x360 1030 G7 Notebook PC HP EliteBook x360 1040 G7 Notebook PC HP ZBook Fury 15 Mobile Workstation HP ZBook Fury 17 Mobile Workstation HP ZBook Create G7 Notebook PC HP ZBook Studio G7 Mobile Workstation	72.A.2	SP106191
HP EliteDesk 800 G6 Desktop Mini PC HP EliteDesk 800 G6 Small Form Factor PC HP ProDesk 600 G6 PCI Microtower PC HP ProDesk 600 G6 Small Form Factory PC HP ProDesk 600 G6 Desktop Mini PC HP Z1 Entry Tower G6	71.A.3	SP106204

Hardware platforms affected : HP EliteBook 830 G7 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP ProDesk 600 G6 Desktop Mini PC, HP ProDesk 600 G6 Microtower PC, HP ProDesk 600 G6 PCI Microtower PC, HP ProDesk 600 G6 Small Form Factor PC, HP ProDesk 680 G6 PCI Microtower PC, HP ZBook Create G7 Notebook PC, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06707445

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Notebooks and Desktops, and Mobile and Desktop Workstations - Thunderbolt Control Center May Fail To Install

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