hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06523318

Version: 1

HP Consumer Notebook PCs - Synaptics TouchPad Driver Settings Cleared After Updating Driver With Windows Updates

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Dec-2019

Last updated : 11-Dec-2019

DESCRIPTION
The previous touchpad settings are reset or cleared when the Synaptics Touchpad legacy driver is updated. This occurs after the Synaptics driver is downloaded and installed through Windows Updates.

SCOPE
The information in this document applies to the following:
Computers:
  • HP 15-bs000 Laptop PC series
  • HP 15-bs100 Laptop PC series
  • HP 15-bs200 Laptop PC series
  • HP 15-bs500 Laptop PC series
  • HP 15-bs600 Laptop PC series
  • HP 15-bs700 Laptop PC series
  • HP 15-bw000 Laptop PC series
  • HP 15-bw500 Laptop PC series
  • HP 15-da0000 Laptop PC series
  • HP 15-da1000 Laptop PC series
  • HP 15-da2000 Laptop PC series
  • HP 15-db0000 Laptop PC series
  • HP 15-db1000 Laptop PC series
  • HP 15-di0000 Laptop PC series
  • HP 15-di1000 Laptop PC series
  • HP 15-di2000 Laptop PC series
  • HP 15g-br000 Laptop PC series
  • HP 15g-br100 Laptop PC series
  • HP 15g-bx000 Laptop PC series
  • HP 15g-dr0000 Laptop PC series
  • HP 15g-dr1000 Laptop PC series
  • HP 15g-dr2000 Laptop PC series
  • HP 15g-dx0000 Laptop PC series
  • HP 15g-dx1000 Laptop PC series
  • HP 15q-bu000 Laptop PC series
  • HP 15q-bu100 Laptop PC series
  • HP 15q-by000 Laptop PC series
  • HP 15q-ds0000 Laptop PC series
  • HP 15q-ds1000 Laptop PC series
  • HP 15q-ds2000 Laptop PC series
  • HP 15q-dy0000 Laptop PC series
  • HP 15q-dy1000 Laptop PC series
  • HP 15-ra000 Laptop PC series
  • HP 15-ra100 Laptop PC series
  • HP 15-rb000 Laptop PC series
  • HP 15-rb500 Laptop PC series
  • HP 250 G6 Notebook PC series
  • HP 250 G7 Notebook PC series
  • HP 255 G6 Notebook PC series
  • HP 255 G7 Notebook PC series
  • HP 256 G6 Notebook PC series
  • HP 256 G7 Notebook PC series
  • HP 258 G7 Notebook PC series
  • HP ENVY 13-ab000 Notebook PC series
  • HP ENVY 13-ag0000 x360 Convertible PC series
  • HP ENVY 13-ah0000 Laptop PC series
  • HP ENVY 13-ah1000 Laptop PC series
  • HP ENVY 13m-ag0000 x360 Convertible PC series
  • HP ENVY 15-bp000 x360 Convertible PC series
  • HP ENVY 15-bp100 x360 Convertible PC series
  • HP ENVY 15-cn0000 x360 Convertible PC series
  • HP ENVY 15-cn1000 x360 Convertible PC series
  • HP ENVY 15-cp0000 x360 Convertible PC series
  • HP ENVY 15m-bp100 x360 Convertible PC series
  • HP ENVY 15m-cn0000 x360 Convertible PC series
  • HP ENVY 15m-cp0000 x360 Convertible PC series
  • HP Pavilion 13-an0000 Laptop PC series
  • HP Pavilion 13-an1000 Laptop PC series
  • HP Pavilion 14-cd0000 x360 Convertible PC series
  • HP Pavilion 14-cd1000 x360 Convertible PC series
  • HP Pavilion 14-cd2000 x360 Convertible PC series
  • HP Pavilion 14-ce0000 Laptop PC series
  • HP Pavilion 14-ce1000 Laptop PC series
  • HP Pavilion 14-ce2000 Laptop PC series
  • HP Pavilion 14-ce3000 Laptop PC series
  • HP Pavilion 14-dd0000 x360 Convertible PC series
  • HP Pavilion 14m-cd0000 x360 Convertible PC series
  • HP Pavilion 14m-dd0000 x360 Convertible PC series
  • HP Pavilion 14q-cd1000 x360 Convertible PC series
  • HP Pavilion 15-bc000 Notebook PC series
  • HP Pavilion 15-bc000 Notebook PC series (Touch)
  • HP Pavilion 15-br000 x360 Convertible PC series
  • HP Pavilion 15-dp0000 Laptop PC series
  • HP Pavilion 17-ab000 Notebook PC series
  • HP Pavilion 17-ab000 Notebook PC series (Touch)
  • HP Spectre 13-af000 Laptop PC series
  • HP Spectre 13-af100 Laptop PC series
  • HP Spectre 13-af500 Laptop PC Series
  • HP Spectre Folio 13-ak0000 Laptop PC series
  • HP Spectre Folio 13-ak1000 Convertible Laptop PC series
  • HP Stream 11 Pro G3 EE Notebook PC series
  • HP Stream 11 Pro G3 Notebook PC series
  • HP Stream 11 Pro G4 EE Notebook PC series
  • HP Stream 11 Pro G5 Notebook PC series
  • HP Stream 11-y000 Laptop PC series
  • HP Stream 11-y100 Laptop PC series
  • HP Stream Laptop 11-ah000 Laptop PC series
  • HP Stream Laptop 11-ah100 Laptop PC series
  • OMEN by HP 17-an100 Laptop PC series
Operating Systems:
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, perform the following procedures:
Procedure 1: Confirm the Synaptics driver is 19.5.35.41 (or later).
  1. Open Device Manager.
  2. Scroll down and expand Mice and other pointing devices > Synaptics Touchpad.
  3. Right-click on Synaptics Touchpad and select Properties.
  4. Select the Driver tab.
  5. Confirm the Synaptics driver is 19.5.35.41 (or later).


    Synaptics Touchpad in Device Manager.




Procedure 2: If the driver version is not the latest, go to HP Customer Support - Products.
  1. Enter your HP computer product name and model number.
  2. Click Find.
  3. Select Software and Driver Downloads.
  4. Expand Driver-Keyboard, Mouse and Input Devices.
  5. Download and install the latest Synaptics Touchpad driver (a restart may be required).
Procedure 3: Customize touchpad settings:
  1. Open the Synaptics TouchPad app once the driver installation is complete.
  2. On the Device Settings page, click Settings.
  3. Customize your preferred touchpad settings on the Properties for Synaptics Touchpad page.
  4. Click OK.
Device Settings.



Properties for Synaptics Touchpad.

Hardware platforms affected : HP 15-bs000 Laptop PC, HP 15-bs100 Laptop PC, HP 15-bs200 Laptop PC, HP 15-bs500 Laptop PC, HP 15-bs600 Laptop PC, HP 15-bs700 Laptop PC, HP 15-bw000 Laptop PC, HP 15-bw500 Laptop PC, HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15-da2000 Laptop PC series, HP 15-db0000 Laptop PC, HP 15-db1000 Laptop PC, HP 15-di0000 Laptop PC series, HP 15-di1000 Laptop PC series, HP 15-di2000 Laptop PC series, HP 15-ra000 Laptop PC, HP 15-ra100 Laptop PC, HP 15-rb000 Laptop PC, HP 15-rb500 Laptop PC, HP 15g-br000 Laptop PC, HP 15g-br100 Laptop PC, HP 15g-bx000 Laptop PC, HP 15g-dr0000 Laptop PC, HP 15g-dr1000 Laptop PC, HP 15g-dr2000 Laptop PC series, HP 15g-dx0000 Laptop PC, HP 15g-dx1000 Laptop PC, HP 15q-bu000 Laptop PC, HP 15q-bu100 Laptop PC, HP 15q-by000 Laptop PC, HP 15q-ds0000 Laptop PC, HP 15q-ds1000 Laptop PC, HP 15q-ds2000 Laptop PC series, HP 15q-dy0000 Laptop PC, HP 15q-dy1000 Laptop PC, HP 250 G6 Notebook PC, HP 250 G7 Notebook PC, HP 255 G6 Notebook PC, HP 255 G7 Notebook PC, HP 256 G6 Notebook PC, HP 256 G7 Notebook PC, HP 258 G7 Notebook PC, HP ENVY 13-ab000 Notebook PC, HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13-ah0000 Laptop PC series, HP ENVY 13-ah1000 Laptop PC series, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-bp000 x360 Convertible PC, HP ENVY 15-bp100 x360 Convertible PC, HP ENVY 15-cn0000 x360 Convertible PC, HP ENVY 15-cn1000 x360 Convertible PC, HP ENVY 15-cp0000 x360 Convertible PC, HP ENVY 15m-bp100 x360 Convertible PC, HP ENVY 15m-cn0000 x360 Convertible PC, HP ENVY 15m-cp0000 x360 Convertible PC, HP Pavilion 13-an0000 Laptop PC series, HP Pavilion 13-an1000 Laptop PC series, HP Pavilion 14-cd0000 x360 Convertible PC, HP Pavilion 14-cd1000 x360 Convertible PC, HP Pavilion 14-cd2000 x360 Convertible PC series, HP Pavilion 14-ce0000 Laptop PC, HP Pavilion 14-ce1000 Laptop PC, HP Pavilion 14-ce2000 Laptop PC, HP Pavilion 14-ce3000 Laptop PC series, HP Pavilion 14-dd0000 x360 Convertible PC, HP Pavilion 14m-cd0000 x360 Convertible PC, HP Pavilion 14m-dd0000 x360 Convertible PC, HP Pavilion 14q-cd1000 x360 Convertible PC, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-br000 x360 Convertible PC, HP Pavilion 15-dp0000 Laptop PC, HP Pavilion 17-ab000 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series (Touch), HP Spectre 13-af000 Laptop PC Series, HP Spectre 13-af100 Laptop PC, HP Spectre 13-af500 Laptop PC Series, HP Spectre Folio 13-ak0000 Laptop PC, HP Spectre Folio 13-ak1000 Convertible Laptop PC series, HP Stream 11 Pro G3 EE Notebook PC, HP Stream 11 Pro G3 Notebook PC, HP Stream 11 Pro G4 EE Notebook PC, HP Stream 11 Pro G5 Notebook PC, HP Stream 11-y000 Laptop PC, HP Stream 11-y100 Laptop PC, HP Stream Laptop 11-ah000 Laptop PC, HP Stream Laptop 11-ah100 Laptop PC, OMEN by HP 17-an100 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06523318

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...