HP Laser 100, 1000 Printers - Paper Jam Error

This document is for HP Laser 103a, 107a, 107r, 107w, 108a, 108w, 1003a, 1003w, 1008a, and 1008w printers.

During printing, the printer stops feeding pages, the Attention light

blinks, and one of the following messages might display on the computer screen:

Paper Jam in Tray
Paper Jam inside machine

Step 1: Automatically clear the jammed paper

Open and close the top cover to automatically clear a paper jam.

Close the output support.
Lift the top cover.
Close the top cover.
Open the output support.

The printer automatically removes any jammed paper.

If the error persists, continue to the next step.

Step 2: Manually clear the jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray.

Remove any paper from the input tray.
Use both hands to remove any jammed paper from the input tray.
Close the output support, lift the top cover, and then close it to clear the error message.

If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from inside the printer

Remove any jammed paper that is accessible from inside the printer.

Turn off the printer, and then unplug the power cord from the electrical outlet.

warning:
You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Lift the top cover.
Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.
Lift the fuser unit cover.

warning:
The fuser area might be hot. Use caution when removing paper from the printer.
Use both hands to remove any jammed paper from inside the printer.
Close the fuser unit cover, and then reinsert the toner cartridge.
Close the top cover.
Reconnect the power cord to the rear of the printer, and then turn on the printer.

If the error persists, continue to the next step.

Step 3: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step 4: Try to print again

Send the print job again to make sure the hardware functions correctly. If the problem persists, continue to the next step.

Step 5: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.