Samsung Printers - Samsung Print Service Plugin FAQs and Troubleshooting Guide

Review frequently asked questions related to the Samsung Print Service Plugin app.

Requirements for printing

Q: What is required to use the Samsung Print Service Plugin?

A: The following items are required to use the Samsung Print Service Plugin:

A smartphone or tablet with the Android Operating System, version 4.4 or later
A printer, MFP, or print accessory that is Mopria certified. Go to the Mopria site to view the list of compatible printers.
A wireless network. Your mobile device and printer must be connected to the same network.

Printer connection

Q: If my printer is not detected by Samsung Print Service Plugin, what should I do?

A: If your printer is not detected by the Samsung Print Service Plugin, verify the following:

Make sure your printer supports the Samsung Print Service Plugin. Your printer must be Mopria certified to use this service. To view a list of Mopria certified printers, go to https://mopria.org/certified-products.
Make sure the Samsung Printer Service Plugin is enabled on your mobile device. To enable the service, go to Settings > Printing (or Settings > Advanced Settings > Printing) on your mobile device.
Ensure your mobile device is connected to the same network as your printer.

If your printer is still not detected, try the following tips:

Clear the Print Spooler data using the following steps:
- For Android 5.0 or earlier: Go to Settings > Application Manager > All Apps > Print Spooler > Clear Data.
- For Android 6.0 or later: Go to Settings > Applications > Application Manager > More > Show System Apps > Print Spooler > Storage > Clear Data.
Try adding the printer manually by using the printer's IP address.

Q: How do I manually add a printer?

A: Follow these steps to manually add a printer:

On your mobile device, go to Settings > Printing (or Settings > Advanced Settings > Printing).
Tap Samsung Print Service Plugin.
Tap the three dots icon (or Menu icon) and choose Add Printer.
Enter your preferred printer name and the printer's IP address.

If you prefer, add your printer manually during the printing process using the following steps:

Tap All printers.
Tap the + icon.

note:
You might have to scroll to the bottom of the printer list to locate this icon.
Tap Samsung Print Service Plugin.
Tap Add Printer.
Enter your preferred printer name and the printer's IP address.

Q: How do I connect using Wi-Fi Direct?

A: To connect via Wi-Fi Direct, complete the following steps:

Verify that Wi-Fi Direct is enabled within the Samsung Print Service Plugin (Printing settings > Search for Wi-Fi Direct printers).
Ensure that Wi-Fi Direct Mode is enabled in your printer. Refer to the printer manufacturer's support page for details.
On your mobile device, select the Wi-Fi Direct printer when sending the print job and then follow the connection steps when prompted by the printer.

Q: How do I remove a printer from the printer list?

A: Follow these steps to remove a printer from the list:

On your mobile device, go to Settings > Printing (or Settings > Advanced Settings > Printing).
Tap Samsung Print Service Plugin.
Tap the three dots icon (or Menu icon) and choose Add Printer.
Tap and hold any of the selected printers until the Forget Printer dialog box displays.
Tap Forget Printer to remove the printer from the list.

Printing

Q: What file formats can I print?

A: The Samsung Print Service Plugin supports the following file formats:

Print menu supported file formats:
- HTML
- JPEG
- Microsoft Office files
- PDF
- PNG
- TXT

Share menu supported file formats:

note:
Sharing multiple PDF files or combining PDF and photo files is not supported.
- JPEG
- PDF
- PNG

Q: Why can’t I change any settings when I select "Save to PDF..."?

A: This feature is not included in the Samsung Print Service Plugin.

Q: Why can’t I change my print settings?

A: When you first select a printer, it takes some time for the Samsung Print Service Plugin to retrieve information from the printer about its printing capabilities. During this time, you will not be able to change the print settings. Wait a few minutes, and if the print settings do not display, press the Back button and try printing again.

Q: How do I cancel a print job?

A: Follow these steps to cancel a print job:

On the printer control panel, touch the Cancel button.
On your mobile device, swipe the notification bar (at the top of the screen) down, or tap on the print progress screen, and then tap the Cancel button.

Q: Why can’t I print an encrypted PDF file?

A: The Samsung Print Service Plugin does not support printing to an encrypted PDF file. This is a security limitation to protect your file. Please use another app to decrypt the file before printing.

Q: Why are PDF files always opened by Samsung Print Service Plugin?

A: If PDF files are always opened by the Samsung Print Service Plugin then you probably set it as the default app for PDFs. Starting with Android Marshmallow (v6), default apps can be set automatically.

To change this behavior, follow these steps to change the default settings:

On Galaxy phones, go to Settings > Applications > Default applications > Default app selection, and then tap Ask before setting default apps.

To clear a default application, follow these steps:

On your mobile device, go to Settings > Applications > Default applications > Set as default > Samsung Print Service Plugin, and then tap Clear Defaults.

Other FAQs

Q: Why isn't my printer detected by Samsung Print Service Plugin using a USB or OTG cable?

A: The Samsung Print Service Plugin does not currently support printing to USB printers. Please ensure your mobile phone and your printer are both connected to the same wireless network.

Q: : How do I remove/uninstall the Samsung Print Service Plugin?

A: Follow these steps to uninstall the Samsung Print Service Plugin:

For non-Samsung branded phones: Go to Android application manager > Samsung Print Service Plugin, and then tap Uninstall.
For Samsung phones and tablets: The Samsung Print Service Plugin is installed by default and cannot be removed. However, you can uninstall the updates. If you do not want to use this service, navigate to the application manager and disable it.

Issue	Troubleshooting
The printer is not available	This usually happens when there are many Wi-Fi points or wireless devices nearby and they interfere with each other. In most cases, this issue can be resolved by changing the channel for your Wi-Fi access point. Recommended action: Check the Wi-Fi signal strength on your phone and on your printer to make sure they are good. If you have access to a Wi-Fi access point, change the channel by logging-in to the access point web page.
"Unable to communicate with the printer" message displays	This message might display if SNMP is not available. Recommended action: Check to see if SNMP v1/v2 is available (turned on in the printer settings) and make sure it's not blocked on the Wi-Fi router. Make sure that SNMP community is public on the printer.

Issue	Troubleshooting
Print error/Print Spooler has stopped	Try to clear the Print Spooler data on your mobile device using the following steps: Go to Settings > Applications > Application Manager > More > Show System Apps > Print Spooler > Storage > Clear Data
Error occurs when printing from Gmail	If your mobile device system is Android 7.0 or later, please update Chrome Web Browser to the latest version (last updated on March 29, 2017). If your mobile device system is Android 6 or earlier, please update Android System Web View (last updated on March 29, 2017).
Can't print SMS messages	Samsung Print Service Plugin doesn’t support printing SMS messages. If you want to print SMS messages, copy the contents to the SPS supported app, and then print it.
Can't change print quality settings	At present, the Samsung Print Service Plugin does not support changing the print quality settings.
Don't know the status of my print job	Follow these steps to see the print status after you send a print job to the printer from you mobile device: On your mobile device, swipe the notification bar (at the top of the screen) down, or tap on the print progress screen. After the print job has completed, the job will no longer display under Print Spooler.

Issue	Troubleshooting
Can't find the icon for the Samsung Print Service Plugin app	The Samsung Print Service Plugin does not have an icon. Follow these steps to find the Samsung Print Service Plugin on your mobile device: Go to Settings > System > Printing > Printing Services > Samsung Print Service Plugin note: The Samsung Print Service Plugin is installed by default on Samsung devices. If you open a file from Gallery or another application, tap Print to print the file. The Samsung Print Service Plugin will be used.
Can't scan	At present, the Samsung Print Service Plugin only supports the print feature. If you want to scan, download the Samsung Mobile Print app which supports the scan function.
Need to change the language for the Samsung Print Service Plugin	The language of Samsung Print Service Plugin is displayed as mobile system language. Follow these steps to change the mobile system language: Go to Settings > Language and input > select the desired language.
Are the FAQs translated into other languages?	At present, the FAQ page is in English only.

Samsung Printers - Samsung Print Service Plugin FAQs and Troubleshooting Guide

Frequently asked questions (FAQs)

Requirements for printing

Q: What is required to use the Samsung Print Service Plugin?

Printer connection

Q: If my printer is not detected by Samsung Print Service Plugin, what should I do?

Q: How do I manually add a printer?

Q: How do I connect using Wi-Fi Direct?

Q: How do I remove a printer from the printer list?

Printing

Q: What file formats can I print?

Q: Why can’t I change any settings when I select "Save to PDF..."?

Q: Why can’t I change my print settings?

Q: How do I cancel a print job?

Q: Why can’t I print an encrypted PDF file?

Q: Why are PDF files always opened by Samsung Print Service Plugin?

Other FAQs

Q: Why isn't my printer detected by Samsung Print Service Plugin using a USB or OTG cable?

Q: : How do I remove/uninstall the Samsung Print Service Plugin?

Known Issues and Troubleshooting Guide

Printer connection

Printing

Others

Additional support options

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