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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05990078

Version: 1

Advisory: HP Elitebook Folio G1, ProDesk 4xx G1, ZBook 15, 17 G3 Mobile Workstation PCs - Computer Locks Screen or Boots To Desktop Automatically After Selecting Shut Down

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Apr-2018

Last updated : 25-Apr-2018

DESCRIPTION
The computer initializes incorrect functions when the Shut down option is selected. The issue also occurs when Hibernation mode is selected.
The computer may exhibit one or more of the following symptoms:
  • The screen locks automatically.
  • The OS boots directly to the Desktop.

SCOPE
The information in this document applies to the following:
Desktops:
  • HP ProDesk 405 G1 Microtower PC series
  • HP ProDesk 405 G1 Microtower PC (ENERGY STAR)
  • HP ProDesk 485 G1 Microtower PC series
  • HP ProDesk 485 G1 Microtower PC (ENERGY STAR)
Mobile Computers:
  • HP EliteBook Folio G1 Notebook PC
  • HP ZBook 15 G3 Mobile Workstation series
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G3 Mobile Workstation series
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR)
Operating Systems:
Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
To resolve this issue, perform the following steps:
Change Windows power settings:
  1. Force a shutdown by pressing and holding down the Power button.
  2. Restart the computer.
  3. Sign in to OS to load Windows Desktop.
  4. Open the Control Panel.
  5. Select -> Power option -> C hoose what the power buttons do.
  6. On the left hand side select Change settings that are currently unavailable.
  7. Disable Turn on fast startup (recommended).
  8. Save the changes and close the Control Panel.
Change the BIOS power settings:
  1. Restart the computer.
  2. Press F10 during restart to enter the system BIOS.
  3. Select the Advanced tab.
  4. Select Secure Boot Configuration.
  5. Select Legacy Support Disable and Secure Boot Disable.
  6. Save the changes.
  7. Exit the BIOS.

Hardware platforms affected : HP EliteBook Folio G1 Notebook PC, HP ProDesk 405 G1 Microtower PC, HP ProDesk 405 G1 Microtower PC (ENERGY STAR), HP ProDesk 485 G1 Microtower PC, HP ProDesk 485 G1 Microtower PC (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05990078

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