Use the following procedure to clear a paper jam in the right door and fuser area. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
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13.B2.XX Jam in <cover or door>
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13.B9.XX Jam in Fuser
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13.FF.EE Door Open Jam
How to Clear Paper Jam in the Right Door and Fuser for HP LaserJet Enterprise MFP M631-M636, M637, Managed E601xx-E626xx Series
No audio. Learn how to clear paper jams in the right door and fuser for HP LaserJet Enterprise MFP M631-M636, M637, Managed E601xx-E626xx series.
caution:The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
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Open the right door.Figure : Open the right door
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Remove any jammed paper.Figure : Remove the jammed paper
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Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer.
caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.Figure : Remove the fuser
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Remove any jammed paper from the fuser opening.Figure : Remove any jammed paper from the fuser opening
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Reinstall the fuser.Figure : Reinstall the fuser
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Close the right door.Figure : Close the right door
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If the jam error persists after performing all of the previous steps, contact HP Customer Support.
