Following is a list of common printing problems. Click an item in the list to review the possible causes and suggested solutions to resolve the problem.
The machine does not print
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Possible cause
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Suggested solution
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The machine is not receiving power.
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Connect the machine to the electricity supply first. If the machine has a Power / Wake Up button
 on the control panel, press it.
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The machine is not selected as the default machine.
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Select your machine as your default machine in Windows.
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A door or cover is open, paper is jammed, there is not any paper in the paper tray, or there is an issue with the toner cartridge.
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Check the machine for the following:
If a system error occurs, contact your service representative.
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The connection cable between the computer and the machine is not connected properly.
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Disconnect the machine cable and reconnect it.
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The connection cable between the computer and the machine is defective.
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If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable.
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The port setting is incorrect.
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Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.
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The machine may be configured incorrectly.
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Check the Printing Preferences to ensure that all of the print settings are correct.
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The printer driver may be incorrectly installed.
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Uninstall and then reinstall the machine's driver.
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The machine is malfunctioning.
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Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.
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The document size is so big that the hard disk space of the computer is insufficient to access the print job.
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Get more hard disk space and print the document again.
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The output tray is full.
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Once the paper is removed from the output tray, the machine resumes printing.
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