Advisory: HP Retail System - Serial Port, Serial Devices, PUSB Devices Not Working After Hot Plugging or Unplugging

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Oct-2014

Last updated : 22-Apr-2016

DESCRIPTION

Serial devices and powered USB (PUSB) peripherals may not function after being hot plugged (connecting or disconnecting while the system is powered on) because the necessary device drivers may not load and, more importantly, because hot plugging serial and PUSB devices can potentially damage any or all of:

Serial port hardware
Serial devices
The system board or Advanced I/O Hubs
PUSB devices

SCOPE

Information in this document applies to the following:

Systems:

HP Engage Flex Pro
HP Engage Flex Pro-C
HP Engage One All-in-One
HP Engage One Pro AIO
HP Engage Go
HP MP9 G2 Retail System
HP MX10 Retail Solution
HP RP2 Retail System Model 2000
HP RP2 Retail System Model 2020
HP RP2 Retail System Model 2030
HP RP3 Retail System Model 3100
HP rp5800 Point of Sale System
HP RP5 Retail System Model 5810
HP RP7 Retail System Model 7100
HP RP7 Retail System Model 7800
HP RP9 G1 Retail System Model 9015
HP RP9 G1 Retail System Model 9018

Accessories:

HP Retail Expansion Dock for ElitePad

RESOLUTION

To ensure that serial and PUSB device drivers load and to avoid hardware damage, power the system off before connecting or disconnecting serial and PUSB devices. Hot plugging peripherals is not recommended. Hot plugging and unplugging peripherals can potentially cause permanent hardware damage. Damage caused by hot plugging and/or unpluggung serial devices is not covered by your HP warranty.

Hardware platforms affected : HP Engage Advanced I/O Base White, HP Engage Basic I/O Base, HP Engage Basic I/O Base White, HP Engage Flex Pro Retail System, HP Engage Flex Pro-C Retail System, HP Engage Go Mobile System, HP Engage One All-in-One System, HP Engage One Pro AIO System, HP MP9 G2 Retail System, HP MP9 G4 Retail System, HP RP2 Retail System Model 2000, HP RP2 Retail System Model 2020, HP RP2 Retail System Model 2030, HP RP3 Retail System Model 3100, HP RP7 Retail System Model 7100, HP RP7 Retail System Model 7800, HP RP7 Retail System Model 7800 (ENERGY STAR), HP RP9 G1 Retail System, HP Retail Expansion Dock for ElitePad, HP rp5800 Retail System

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04471468

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Advisory: HP Retail System - Serial Port, Serial Devices, PUSB Devices Not Working After Hot Plugging or Unplugging

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