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HP LaserJet P2015 Printer Series - Paper Jam Light Solid

Environment
HP LaserJet P2015 Printer Series
Hardware
Control Panel LEDs
Questions/Symptoms
Paper Jam Light is solid ON
Answer/Solution


The HP LaserJet P2015 may come up with Paper Jam Light solid ON and would show the same light pattern even if the printer is power cycled.

Perform the following tasks in the order listed:

Reset the printer using the Super NVRAM initialization. The procedure is as follows:

Turn off the printer

Press and hold the GO button on the control panel of the printer.

Turn on the printer and continue to hold the GO button for at least 50 seconds. During this process the Attention, Ready and Go lights turns on together. Then the Attention and Ready lights turns off, leaving just the GO light illuminated.

Release the GO button. The GO, Attention and Ready lights turn on.

Press and hold the GO button. All lights turn off. During the next three seconds, the GO, Ready and Attention lights turn on in that order, one per second.

Release the GO button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the Ready state.

Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.

Turn the printer back on.

If the light is still on then there may be a paper jam sensor that has stuck paper in it.

For paper jam troubleshooting, please click on any of the links below:

HP LaserJet P2015 Series Printer - Clear print media jams
HP LaserJet P2015 Series Printer - Media problem solving
HP LaserJet P2015 Series Printer - Clean the pickup roller (tray 2)
HP LaserJet P2015 Series Printer - Load media

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