HP LaserJet Pro M12, P1100 Printers - Paper Jam Error

This document is for HP LaserJet Pro M12a, M12w, P1102, P1102s, P1102w, P1106, P1108, P1109, and P1109w Printers.

During printing the printer stops feeding pages, and the Attention light

on the printer control panel blinks.

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

caution:
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Remove any loose paper from the input tray.
Use both hands to remove any jammed paper from the input tray.
Load paper into the input tray.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the priority input tray (P1102w, P1109w)

Use both hands to remove any jammed paper or objects from the priority input tray.

Location of the priority input tray (HP LaserJet Pro P1102w and P1109w printers)

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the output bin

Use both hands to remove any jammed paper or objects from the output bin.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the toner cartridge area

Remove any jammed paper that is accessible from the toner cartridge area.

Open the toner cartridge door, and then remove the toner cartridge.
Remove any jammed paper from the toner cartridge area.
Align the toner cartridge with the tracks inside the printer, push the toner cartridge until it is firmly seated, and then close the toner cartridge door.

If you have removed all jammed paper from the printer and the error persists, continue to the next step to reset the printer.

Step 2: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.

note:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

HP LaserJet Pro M12, P1100 Printers - Paper Jam Error

Step 1: Look for jammed paper

Clear paper from the input tray

Clear jammed paper from the priority input tray (P1102w, P1109w)

Clear jammed paper from the output bin

Clear jammed paper from the toner cartridge area

Step 2: Reset the printer

Step 3: Service the printer

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