Figure : Print is light or faded
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The media might not meet
HP specifications.
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Use media that meets HP specifications.
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One or more print cartridges might be
defective.
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The printer is set to override the
Replace <Color> Cartridge message
and to continue printing.
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Print the Supplies Status Page to check
the remaining life.
Replace any low print cartridges.
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Replace any low print cartridges.
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The print density settings might have
been changed.
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Set the print density setting to 0.
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The printer might need to be calibrated.
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Run a calibration.
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Figure : Toner specks appear
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The media might not meet HP
specifications.
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Use only media that meets
HP specifications.
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The paper path might need cleaning.
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Clean the paper path.
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One or more of the cartridges might be
leaking.
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Try to verify the color of the toner specks
and check the cartridge for leaks.
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The cartridge waste tank might be
overfilled.
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Check for error code 10.98.XX in the
event log. The "XX" portion of the code
identifies the cartridge (00 is black, 01 is
cyan, 02 is magenta, 03 is yellow). If the
error was logged, replace the
appropriate cartridge.
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Figure : Dropouts appear
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A single sheet of print media might be
defective.
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Try reprinting the job.
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The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
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Try different paper, such as high-quality
paper that is intended for color laser
printers.
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The media is flawed. The media
manufacturing processes can cause
some areas to reject toner.
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Try different paper, such as high-quality
paper that is intended for color laser
printers.
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Figure : Vertical streaks or bands appear on the page
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One or more print cartridges might be
defective.
|
Print the Supplies Status Page to check
the remaining life.
Use HP ToolboxFX.
Replace any low print cartridges.
|
|
The printer is set to override the
Replace <Color> Cartridge message and to continue printing.
|
Replace any low print cartridges.
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Figure : The amount of background toner shading becomes unacceptable
|
The media might not meet
HP specifications.
|
Use media that meets HP specifications.
|
|
One or more print cartridges might be
defective.
|
Print the Supplies Status Page to check
the remaining life.
Replace any low print cartridges.
|
|
The printer is set to override the
Replace <Color> Cartridge message and to continue printing.
|
Replace any low print cartridges.
|
|
The print density settings might have
been changed.
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Set the print density setting to 0.
|
|
The printer might need to be calibrated.
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Run a calibration.
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Figure : Toner smears appear on the media
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The media might not meet HP
specifications.
|
Use only media that meets
HP specifications.
|
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If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
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Clean the media guides.
Clean the paper path.
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Figure : The toner smears easily when touched
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The device is not set to print on the type
of media on which you want to print.
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In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
|
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The media might not meet HP
specifications.
|
Use only media that meets
HP specifications.
|
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The paper path might need cleaning.
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Clean the paper path.
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Figure : Marks repeatedly appear at even intervals on the printed side of the page
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The device is not set to print on the type
of media on which you want to print.
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In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
|
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Internal parts might have toner on them.
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The problem typically corrects itself after
a few more pages.
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The paper path might need cleaning.
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Clean the paper path.
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The fuser might be damaged or dirty.
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To determine if the fuser has a problem,
open HP ToolboxFX, and print the Print Quality
Diagnostics Page.
Clean the paper path.
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A print cartridge might have a problem.
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To determine which cartridge has a
problem, open HP ToolboxFX, and print
the Print Quality
Diagnostics Page.
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Figure : Marks repeatedly appear at even
intervals on the unprinted side of the
page
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Internal parts might have toner on them.
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The problem typically corrects itself after
a few more pages.
|
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The paper path might need cleaning.
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Clean the paper path.
|
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The fuser might be damaged or dirty.
|
To determine if the fuser has a problem,
open HP ToolboxFX and print the Print Quality
Diagnostics Page.
Clean the paper path.
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Figure : The printed page contains misformed
characters
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The media might not meet HP
specifications.
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Use a different paper, such as high quality
paper that is intended for color
laser printers.
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If characters are incorrectly formed so
that they produce a wavy effect, the laser
scanner might need service.
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Verify that the problem also occurs on
the Configuration Page.
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Figure : The printed page is curled or wavy
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The device is not set to print on the type
of media on which you want to print.
|
In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
|
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The Service menu item Less paper
curl is set to Off.
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Use the control-panel menus to change
the setting.
|
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The media might not meet HP
specifications.
|
Use a different paper, such as high quality
paper that is intended for color
laser printers.
|
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Both high temperature and humidity can
cause paper curl.
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Check the device environment.
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Figure : Text or graphics are skewed on the
printed page
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The media might be loaded incorrectly.
|
Ensure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too
loose against the stack.
|
|
The media might not meet HP
specifications.
|
Use a different paper, such as high quality
paper that is intended for color
laser printers.
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Figure : The printed page contains wrinkles or
creases
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The media might be loaded incorrectly.
|
Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
|
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The media might not meet HP
specifications.
|
Use a different paper, such as high quality
paper that is intended for color
laser printers.
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Figure : Toner appears around the printed
characters
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The media might be loaded incorrectly.
|
Turn over the stack of paper in the tray.
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If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
|
Use a different paper, such as high quality
paper that is intended for color
laser printers.
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Figure : An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field)
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Software settings might affect image
printing.
|
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
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The order of images printed might affect
printing.
|
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
|
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A power surge might have affected the
device.
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If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
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Use non-glossy media to help reduce the
severity of the defect
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