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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Notebook PCs - Computer Does Not Start (Windows 7, Vista, XP)

This document is for HP Notebook PCs with Windows 7, Vista, and XP.
This document lists the symptoms you see if the computer does not start, provides an overview of the complete troubleshooting process, and links to other documents with step-by-step details to restore the computer to proper operation. If your computer does not startup or boot into Windows, use this document to troubleshoot and correct the problem.
Perform a hard reset
If the computer suddenly fails to startup properly, perform a hard reset as the first action. Performing the hard reset might correct many problems. If the computer still does not start properly, select your symptom from the list below to guide you to the recommended corrective actions.
  1. Disconnect all peripheral devices and remove all USB devices and SD media cards.
  2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain all residual power and restore default startup settings.
      note:
    If your computer has a sealed battery that cannot be removed, then perform a forced reset as shown in the HP support document, HP Notebook PCs - How to Power Reset Your Laptop.
  3. Reconnect the AC power adapter (but do not insert the battery), press the Power button, look for glowing lights near the caps lock and num lock keys, and listen for sounds of a fan or other moving parts turning.
If the computer starts normally after performing a hard reset, you are done troubleshooting. Otherwise, select the symptom below that best describes your issue and perform the troubleshooting steps provided.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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