The System Maintenance utility keeps HP Designjet 500 and 800 series printers up to date with the latest system software (firmware).
note:If the driver or connection is not available, the tool will not find the printer to perform the update.
note:The update process may take several minutes. Do not turn the printer off before the drawing showing the printer being unplugged appears on the front panel display. If there are any problems during the upgrade, or if the upgrade does not work, it may be necessary to upgrade using the "Other Operating Systems" section below.
note:If the printer is connected via an external HP Jetdirect box it will be necessary to connect directly via parallel cable and choose System Emergency from the menu bar. Continue the upgrade as listed above.
note:If the System Maintenance Utility has been downloaded correctly from www.hp.com, but problems arise while upgrading printer firmware via the System Maintenance utility, another download is not necessary. The files can be found in the default directory located in C:\Program Files\Hewlett-Packard\HP Designjet system maintenance. Proceed to the "Upgrade Process" section.
note:If experiencing problems copying the file to the printer, try using the binary switch (/b) in the filename and resend (for example, copy /b DJ500HPGL_Axxxx.FMW LPT1).
note:If experiencing problems copying the engine code image file to the printer, try using the binary switch (/b) in the filename and resend (for example, copy /b DJ500_Axxxx.FMW LPT1).
caution:Do not turn power off or unplug the printer, until prompted, on the front panel display.
note:If experiencing problems copying the file to the printer, try using the binary switch (/b) in the filename and resend (for example, copy /b DJ800DISK_Axxxx.FMW LPT1).
note:If experiencing problems copying the file to the printer, try using the binary switch (/b) in the filename and resend (for example, copy /b DJ800PS_Axxxx.FMW LPT1).
note:If experiencing problems copying the engine code image file to the printer, try using the binary switch (/b) in the filename and resend (for example, copy /b DJ500_Axxxx.FMW LPT1).
caution:Do not turn the power off or unplug the printer, until prompted, on the front panel display.