If printouts have incomplete text or graphics that are not corrected by cleaning the print cartridges, use the pen recovery diagnostic test. The pen recovery diagnostic test is a three-level cleaning procedure that attempts to clear blocked print cartridge nozzles. The tests can be run either from the Toolbox under Printer Services or by pressing the button sequences below.
The Level 1 print cartridge cleaning is a light-cleaning mode. Use this level first to clear blocked nozzles.
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Turn the power on.
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Press and hold down the POWER button.
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While holding down the POWER button, press the CANCEL button twice.
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Release the POWER button.
After running the Level 1 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If there are irregular gaps in the printout, run the Level 2 pen recovery.
The Level 2 cleaning is an intermediate cleaning mode to be used if the Level 1 mode does not recover the nozzles.
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Turn the power on.
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Press and hold down the POWER button.
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While holding down the POWER button, press the CANCEL button twice and the RESUME button once.
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Release the POWER button.
After running the Level 2 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If there are irregular gaps in the printout, run the Level 3 pen recovery.
The Level 3 cleaning is the most intensive cleaning mode that takes about two minutes to complete. Use this level as a last resort in recovering clogged nozzles. This routine uses a considerable amount of ink.
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Turn the power on.
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Press and hold down the POWER button.
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While holding down the POWER button, press the CANCEL button twice and the RESUME button twice.
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Release the POWER button.
After running the Level 3 print cartridge cleaning routine, run the nozzle pattern test explained in the "Printing the nozzle pattern test" section below to verify that the cartridge has recovered. If no irregular gaps are present on the printout of the nozzle pattern test, the print cartridge has recovered. If irregular gaps still appear in the printout, replace the cartridge.
note:
Do not use the pen recovery tests unnecessarily or the life of the print cartridge will be shortened.