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WSPARCIE KOMUNIKACYJNE- CUSTOMER ADVISORY

Numer identyfikacyjny (ID) dokumentu: c06635318

Wersja: 1

HP Commercial Notebook and Desktop PCs - Internet Explorer 11 May Exhibit Issues With Japanese Keyboard Layout When HP Sure Click Is Enabled

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Data wypuszczenia : 11-May-2020

Ostatnia aktualizacja : 11-May-2020

OPIS
The on-screen keyboard appears unexpectedly and Japanese characters flash when submitted in the search bar while using a Japanese keyboard layout and HP Sure Click is enabled.

Two issues are exhibited:
Issue 1. The On-screen keyboard appears when switching from English mode to Japanese mode when using the search bar.

Issue 2. Japanese characters (full-width or half-width) may flash when submitted in the search bar.
The following search engines exhibit this issue:
Uwaga:
There may be additional search engines that may exhibit the same issues.

ZAKRES
Information in this document applies to the following:
Software:
HP Sure Click (Enabled)
Notebook computers:
  • HP Elite Dragonfly Notebook PC
  • HP Elite x2 1012 G2 Tablet
  • HP Elite x2 1013 G3 Tablet
  • HP Elite x2 G4 Tablet
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 1050 G1 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 735 G5 Notebook PC
  • HP EliteBook 735 G6 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 745 G5 Notebook PC
  • HP EliteBook 745 G6 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 755 G5 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 828 G4 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 830 G7 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 840 G7 Notebook PC
  • HP EliteBook 840r G4 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 846r G4 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC series
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook 850 G7 Notebook PC
  • HP EliteBook x360 1020 G2
  • HP EliteBook x360 1030 G2
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1030 G7 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 1040 G7 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP EliteBook x360 830 G7 Notebook PC
  • HP ProBook 430 G4 Notebook PC
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 430 G6 Notebook PC
  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G4 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 440 G6 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 445 G6 Notebook PC
  • HP ProBook 445 G7 Notebook PC
  • HP ProBook 445R G6 Notebook PC
  • HP ProBook 450 G4 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 450 G6 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ProBook 455 G4 Notebook PC
  • HP ProBook 455 G5 Notebook PC
  • HP ProBook 455 G6 Notebook PC
  • HP ProBook 455 G7 Notebook PC
  • HP ProBook 455R G6 Notebook PC
  • HP ProBook 470 G4 Notebook PC
  • HP ProBook 470 G5 Notebook PC
  • HP ProBook 640 G3 Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 645 G4 Notebook PC
  • HP ProBook 650 G3 Quad Core Notebook PC
  • HP ProBook 650 G4 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProBook x360 11 G3 EE Notebook PC
  • HP ProBook x360 11 G4 EE Notebook PC
  • HP ProBook x360 11 G5 EE Notebook PC
  • HP ProBook x360 11 G6 EE Notebook PC
  • HP ProBook x360 435 G7 Notebook PC
  • HP ProBook x360 440 G1 Notebook PC
  • HP ZHAN 66 Pro 13 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G2 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
  • HP ZHAN 66 Pro A 14 G3 Notebook PC
  • HP ZHAN 66 Pro G1 Notebook PC
Desktop computers:
  • HP Desktop Pro G2
  • HP EliteDesk 705 35W G4 Desktop Mini PC
  • HP EliteDesk 705 65W G4 Desktop Mini PC
  • HP EliteDesk 705 G3 Desktop Mini PC
  • HP EliteDesk 705 G4 Microtower PC
  • HP EliteDesk 705 G4 Small Form Factor PC
  • HP EliteDesk 705 G5 Desktop Mini PC
  • HP EliteDesk 705 G5 Small Form Factor PC
  • HP EliteDesk 800 35W G3 Desktop Mini PC
  • HP EliteDesk 800 65W G4 Desktop Mini PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteDesk 800 G4 Small Form Factor PC
  • HP EliteDesk 800 G4 Tower PC
  • HP EliteDesk 800 G5 Desktop Mini PC
  • HP EliteDesk 800 G5 Small Form Factor PC
  • HP EliteDesk 800 G5 Tower PC
  • HP EliteDesk 800 G6 Desktop Mini PC
  • HP EliteDesk 800 G6 Small Form Factor PC
  • HP EliteDesk 800 G6 Tower PC
  • HP EliteDesk 805 G6 Desktop Mini PC
  • HP EliteDesk 805 G6 Small Form Factor PC
  • HP EliteDesk 880 G3 Tower PC
  • HP EliteDesk 880 G4 Tower PC
  • HP EliteOne 1000 G1 23.8-in All-in-One Business PC
  • HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC series
  • HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC series
  • HP EliteOne 800 G5 23.8-inch All-in-One
  • HP EliteOne 800 G6 24 All-in-One PC
  • HP EliteOne 800 G6 27 All-in-One PC
  • HP Engage Flex Pro Retail System
  • HP Engage Flex Pro-C Retail System
  • HP Engage Go Mobile System
  • HP Pro x2 612 G2 Tablet
  • HP ProDesk 400 G3 Desktop Mini PC
  • HP ProDesk 400 G4 Desktop Mini PC
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 400 G5 Desktop Mini PC
  • HP ProDesk 400 G5 Microtower PC
  • HP ProDesk 400 G5 Small Form Factor PC
  • HP ProDesk 400 G6 Desktop Mini PC
  • HP ProDesk 400 G6 Microtower PC
  • HP ProDesk 400 G6 Small Form Factor PC
  • HP ProDesk 400 G7 Small Form Factor PC
  • HP ProDesk 405 G4 Desktop Mini PC
  • HP ProDesk 405 G4 Small Form Factor PC
  • HP ProDesk 480 G4 Microtower PC
  • HP ProDesk 600 G3 Desktop Mini PC
  • HP ProDesk 600 G3 Microtower PC (ENERGY STAR)
  • HP ProDesk 600 G3 Small Form Factor PC
  • HP ProDesk 600 G4 Desktop Mini PC
  • HP ProDesk 600 G4 Microtower PC series
  • HP ProDesk 600 G4 Small Form Factor PC
  • HP ProDesk 600 G5 Desktop Mini PC
  • HP ProDesk 600 G5 Microtower PC series
  • HP ProDesk 600 G5 Small Form Factor PC
  • HP ProDesk 600 G6 Desktop Mini PC
  • HP ProDesk 600 G6 Small Form Factor PC
  • HP ProDesk 680 G3 Microtower PC
  • HP ProDesk 680 G4 Microtower PC series
  • HP ProOne 400 G3 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G5 Base 23.8-inch All-in-One Business PC
  • HP ProOne 400 G6 20 All-in-One PC
  • HP ProOne 400 G6 24 All-in-One PC
  • HP ProOne 440 G5 23.8-in All-in-One Business PC
  • HP ProOne 460 G3 20-inch Non-Touch All-in One PC
  • HP ProOne 480 G3 20-inch Non-Touch All-in One PC
  • HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC
  • HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC
  • HP ProOne 600 G5 21.5-in All-in-One Business PC
  • HP ZHAN 66 Pro G2 21.5-in All-in-One
  • HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 19H1 (Version 1903)Q
ROZDZIELCZOŚĆ
To workaround this issue, perform the following steps.
Issue 1: On-screen keyboard appears when switching from English mode to Japanese mode
  1. Right-click the Start button.
  2. Select Search.
  3. Search for "cmd".
  4. Right-click Command Prompt.
  5. Select Run as administrator.
  6. Type command: cd %brs%.
  7. Enter brmanage config set --name=IME.Mode --value=1.
  8. Enter brmanage config get --name=IME.Mode.
    Uwaga:
    Confirm that the value is displayed as 1.
  9. Exit Command Prompt once the procedure is completed.
  10. Launch HP Sure Click Desktop Console > Support tab.
  11. Select Reinitialize.
Issue 2: Japanese characters (full-width or half-width) may flash when submitted in the search bar.
  1. Right-click the Japanese IME tray icon.
  2. Select Properties.
  3. Click the Advanced button.
  4. Uncheck Use predictive input system.
  5. Click Apply.
  6. Click OK (the Advanced Settings window closes).

Hardware platforms affected : HP Desktop Pro G2, HP Elite Dragonfly Notebook PC, HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP Elite x2 G4 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Small Form Factor PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Small Form Factor PC, HP EliteDesk 800 G6 Tower PC, HP EliteDesk 805 G6 Desktop Mini PC, HP EliteDesk 805 G6 Small Form Factor PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G4 Tower PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G5 23.8-inch All-in-One, HP EliteOne 800 G6 24 All-in-One PC, HP EliteOne 800 G6 27 All-in-One PC, HP Engage Flex Pro Retail System, HP Engage Flex Pro-C Retail System, HP Engage Go Mobile System, HP Pro x2 612 G2 Tablet, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G5 EE Notebook PC, HP ProBook x360 11 G6 EE Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G5 Desktop Mini PC, HP ProDesk 400 G5 Microtower PC, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 400 G6 Desktop Mini PC, HP ProDesk 400 G6 Microtower PC, HP ProDesk 400 G6 Small Form Factor PC, HP ProDesk 400 G7 Small Form Factor PC, HP ProDesk 405 G4 Desktop Mini PC, HP ProDesk 405 G4 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 600 G4 Microtower PC (with PCI slot), HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G5 Desktop Mini PC, HP ProDesk 600 G5 Microtower PC, HP ProDesk 600 G5 Microtower PC (with PCI slot), HP ProDesk 600 G5 Small Form Factor PC, HP ProDesk 600 G6 Desktop Mini PC, HP ProDesk 600 G6 Small Form Factor PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G4 Microtower PC, HP ProDesk 680 G4 Microtower PC (with PCI slot), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G5 Base 23.8-inch All-in-One Business PC, HP ProOne 400 G6 20 All-in-One PC, HP ProOne 400 G6 24 All-in-One PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN 66 Pro G2 21.5-in All-in-One, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC

Dotyczy systemów operacyjnych : Niemający zastosowania

Dotyczy oprogramowania : Niemający zastosowania

Odsyłacz do numeru ID wsparcia komunikacyjnego : IA06635318

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