HP Ink Tank 310, 410 Printers - Replacing Printheads

This document is for HP Ink Tank 310, 311, 315, 316, 318, 319, Wireless 410, 411, 412, 415, 416, 418, and 419 printers.

Replace printheads that are damaged or no longer functioning properly. Replacement printheads are available from HP Authorized Repair Centers or Service Partners.

Video overview

The following video demonstrates how to replace the printheads.

Replacing a Printhead in the Ink Tank 310 and 410 Printer Series

Learn how to remove and replace a printhead in your Ink Tank 310 and 410 printers.

Step 1: Replace the printhead

Replace the black or tri-color printhead.

Turn on the printer.
Make sure paper is loaded in the printer.
Make sure that all ink levels are above the minimum fill line.
Close the output tray extender, and then rotate the output tray left to stow it in the printer.
Open the exterior door, and then open the printhead access door.
Press and hold the Black Color Copy button for 3 seconds.

The carriage moves to the center of the printer.
Gently push down on the blue carriage latch.

The blue carriage latch opens.
Lightly press down on the printhead to release it, and then pull the printhead out of its slot. If a printhead is difficult to remove, push up on the blue latch to aid in removal.

Repeat these steps for the black printhead.

caution:
Keep the printhead upright during removal to prevent ink from leaking. Do not touch the printhead towers (the nozzles on top of the printhead), as they might contain residual ink.
Open the packages, and then remove the new printhead.
Pull the orange plugs straight up from the tops of the printhead.
Remove the tape from the printhead contacts using the pull tabs.

caution:
Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.
- Insert the black printhead into the right slot.
- Insert the tri-color printhead into the left slot.
Close the blue carriage latch by pushing down firmly until the latch snaps into place.

caution:
Do not open the blue carriage latch after printhead installation unless you are installing new printheads or moving the printer long distances.
Close the printhead access door.

A blinking P displays on the control panel.

Figure : A blinking 'P' displays
Close the exterior door.
Pull out the output tray, and then raise the tray extender.

Step 2: Prime the ink system and align the printheads

Aligning the printheads is necessary to achieve the best print quality.

On the printer control panel, press and hold the Resume button for 3 seconds to start the priming process.

The alignment starts when the blinking P becomes a blinking A.

The printer prints an alignment page.
Lift the scanner lid.
Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.
Close the scanner lid.
On the control panel, press the Start Copy Color button .
Alignment is complete when the A becomes a 0 on the control panel.

Frequently asked questions (FAQs)

Review the list of frequently asked questions about replacing the printheads.

Where can I get new printheads?

You can purchase new printheads from an HP Authorized Repair Center or Service Partner.

Find service for your HP printer from the HP support web site.

Go to HP Customer Support.
Click Service center locations in the Support section near the bottom of the page.
Follow the instructions on the page to find the nearest repair center or service partner.

Can I replace just one printhead?

Yes, you can replace one printhead if necessary.