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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise - Solve USB connection problems

Configure the sleep setting

If you have connected the printer directly to a computer, configure the following setting so that the printer wakes from Sleep mode whenever you insert a USB flash drive.
note:
The steps vary according to the type of control panel.
FutureSmart 3
FutureSmart 4
FutureSmart 3
  1. From the Home screen on the printer control panel, scroll to and select the Administration button.
  2. Open the following menus:
    • General Settings
    • Energy Settings
    • Sleep Timer Settings
  3. In the Wake/Auto On to These Events list, select the All events option, and then select the Save button.
FutureSmart 4
  1. From the Home screen on the printer control panel, select Settings.
  2. Open the following menus:
    • General
    • Energy Settings
    • Sleep Settings
  3. Select the check box for Sleep/Auto Off after inactivity, and then select the check box for Auto Off after sleep.
  4. Select HP Auto Off/Auto On (Wake on most events), and then select Done to save the setting.

Check the cable

If you have connected the printer directly to a computer, check the cable.
  • Verify that the cable is connected to the computer and to the printer.
  • Verify that the cable is not longer than 2 m. Try using a shorter cable.
  • Verify that the cable is working correctly by connecting it to another printer. Replace the cable if necessary.

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Country/Region: Flag Philippines

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