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The paper cannot be loaded successfully

There are various reasons why you may have issues loading the paper.

  • Ensure that no paper is already loaded.

  • Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.

  • Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper.

  • The paper may be crumpled, or warped, or may have irregular edges.

Unsuccessful roll load

Loading a roll of paper can fail for several reasons.

First, review the instructions in Load a roll onto the spindle to re-familiarize yourself with how it is done correctly. Also, check the following:

  • Check that the roll is at least 280 mm11 in wide: narrower rolls are not supported.

  • Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20 mm1 in from the roll and try again. This may be necessary even with a new roll of paper.

  • Check that the roll ends are tight against the spindle ends.

  • Check that the spindle is correctly inserted.

  • Check that the output tray is closed. The roll will not load when it is open.

  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.

  • Check that all roll end plugs have been removed.

  • Check that the paper is wound tightly on the roll.

  • Do not touch the roll or paper at during the alignment process.

If the paper has not been inserted straight, follow the instructions on the front panel.

If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.

Note:

If the roll has become loose around the core, the printer cannot load the paper.

Unsuccessful sheet load

Loading a sheet can fail for several reasons.

First, review the instructions in Load a single sheet to re-familiarize yourself with how it is done correctly. Also, check the following:

  • Check that the sheet is more than 329 mm12.95 in wide (A3+). If it is that width or less, load it from the multi-sheet tray.

  • Guide the sheet, especially thick papers, when the printer initially feeds the sheet.

  • Ensure that the sheet is aligned with the reference line on the roll cover.

  • Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display.

  • Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.

In case of any problem, follow the instructions given on the front-panel display.

If you would like to start the load process again, cancel the process on the front panel; the printer ejects the sheet from the front of the printer.

Unsuccessful load from the multi-sheet tray

There are various checks to make and steps to correct any problems.

  • Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper.

  • Check that the sheets are correctly loaded into the tray.

  • Check that the sheets are correctly adjusted and centered in the tray.

  • Check that you have extended the input and output trays correctly: the first extension for A4, the second for A3 paper.

Tray extended correctly

If the paper is hanging over the back of the input tray as shown, it may fail to load.

Incorrect extension tray
Note:

Try to avoid leaving sheets of paper loaded in the printer for a significant length of time, because they will deform.

Paper loading error messages

There is a list of front panel messages related to paper loading, with the suggested corrective action.

Common error messages seen when loading paper and what to do

Front-panel message

Suggested action

Paper loaded with too much skew

During the paper load process the printer detected that the paper had too much skew. Touch OK to unload the roll automatically, then restart the process.

Paper not detected

During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent.

Paper too far from lateral edge

Reload the cut sheet, aligning the right edge against the black stop on the spindle.

Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source.

Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.

Sheet too big

During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly.

Sheet too small

During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer.

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