HP Neverstop Laser 1000 Printers - Reloading Toner

• HP 103A Black Original Neverstop Laser Toner Reload Kit
• HP 103AD Dual Pack Black Original Neverstop Laser Toner Reload Kit

  caution:

Do not use excessive force to remove the Toner Reload Kit.

1. Pull up on the plunger, and then push it down again.

     caution:

   Do not use excessive force when pushing the plunger.

2. If the plunger still does not go down, press the Cancel button .
3. Rotate the Toner Reload Kit counterclockwise, and then remove it.
   
4. Make sure the cap and ring were removed.
   
5. Check for debris in the reload port, and then remove it, if necessary.
6. Shake the Toner Reload Kit for at least ten seconds.
   
7. Reinsert the Toner Reload Kit, and then try again.

   note:

   Make sure you rotate the Toner Reload Kit 180 degrees before you push down the plunger.

  caution:

Do not use excessive force to remove the Toner Reload Kit.

• The previous Toner Reload Kit was not completely emptied into the printer: If you did not completely empty the previous Toner Reload Kit, the printer cannot accept a new one. Reinsert the previous Toner Reload Kit, and then make sure to push the plunger down until it clicks.
  If you do not have the previous Toner Reload Kit anymore, you need to empty the toner in the imaging drum before reloading it. Use the printer until +2 and the Toner Level warning icon display on the Toner Level indicator, and then reload toner.
• The cap and ring were not removed: Remove the cap and ring from the new Toner Reload Kit, and then try again.
• The printer does not need more toner: You cannot reload toner if the imaging drum is full. Do not try to reload toner until the Toner Level indicator displays +1 or +2.
• The imaging drum needs to be replaced: You cannot reload toner when the imaging drum needs to be replaced. Use the imaging drum until it is empty or until print quality is unacceptable, and then replace the imaging drum. For more information, go to Replacing the Imaging Drum.
• There is debris in the reload port: Make sure the reload port is clean and empty.
• There is a problem with the printer: If none of the above solutions worked, you might need to service your printer. Contact HP Support.