HP 상업용 PC, HP Image Assistant - 오류: McAfee Endpoint Security 10.6을 사용하는 경우 "Image Assistant 0xB/11 실행에 실패함"

주의 제품 및 소프트웨어 버전을 포함하여 이 문서의 정보는 출시 일에 맞추어져 있습니다.이 문서는 사전 통보없이 변경 될 수 있습니다.

발매 날짜 : 03-Mar-2020

최종 수정일 : 03-Mar-2020

설명

HP Image Assistant(HPIA)가 시작되지 않고 다음과 같은 메시지가 표시됩니다:

Image Assistant 0xB/11을 실행하지 못했습니다

이 문제는 Exploit Prevention 기능을 사용하도록 설정한 경우 McAfee Endpoint Security 10.6을 실행하는 시스템에서 발생합니다.

범위

이 문서의 내용은 다음에 적용됩니다.

구성:

HPIA 버전 xxxx
McAfee Endpoint Security 10.6 및 Exploit Prevention 기능이 사용되도록 설정되어 있음.

다음과 같이 HPIA를 지원하는 컴퓨터.

HP 비즈니스 데스크탑
HP 비즈니스 노트북
HP 워크스테이션
HP Point of Sale 시스템

해결

McAfee Endpoint Security 10.6의 제외 목록에 HPIA를 추가하여 문제를 해결합니다.

McAfee Endpoint Security를 엽니다.
설정을 열고 위협 방지를 클릭합니다.
고급표시를 클릭합니다.
제외로 스크롤합니다. 발신자 모듈 또는 API를 지정하는 Process Exclusions는 Windows 데이터 실행 방지에 적용되지 않습니다.
추가를 클릭합니다.
유형 목록에서 파일-프로세스-레지스트리를 선택합니다.
HPimageassistant.exe를 찾습니다.
HPimageassistant.exe를 선택하고 확인을 클릭합니다.
프로세스 이름 아래에 이름을 입력합니다.
저장을 클릭합니다( 제외 추가 창이 종료됩니다).
적용을 클릭합니다( 설정 창이 닫힙니다).

Hardware platforms affected : HP 402 G1 Small Form Factor PC, HP Elite Dragonfly Notebook PC, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 720 G3 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP EliteDesk 1000 G1, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 700 G1 Small Form Factor PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 SFF Bezel/Dust Filter, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 SFF Bezel/Dust Filter, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower Bezel/Dust Filter, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G3 SFF Dust Filter, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower Dust Filter, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Small Form Factor PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G4 Workstation Edition, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteDesk 880 G2 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G4 Tower PC, HP EliteDesk 880 G5 Tower PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC, HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 Retail System, HP EliteOne 800 G2 21.5-inch All-in-One PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Engage Go Convertible System, HP Engage Go Mobile System, HP Engage One All-in-One System, HP Personal Systems Commercial Warranty Options, HP ProBook 11 EE G1, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProDesk 400 G1 Desktop Mini PC, HP ProDesk 400 G1 Microtower PC, HP ProDesk 400 G1 Small Form Factor PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G5 Desktop Mini PC, HP ProDesk 400 G5 Microtower PC, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 400 G6 Microtower PC, HP ProDesk 400 G6 Small Form Factor PC, HP ProDesk 405 G1 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G3 Microtower PC, HP ProDesk 405 G4 Desktop Mini PC, HP ProDesk 405 G4 Small Form Factor PC, HP ProDesk 480 G1 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G5 Microtower PC, HP ProDesk 480 G6 Microtower PC, HP ProDesk 485 G1 Microtower PC, HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G1 Microtower PC, HP ProDesk 490 G2 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 498 G1 Microtower PC, HP ProDesk 498 G2 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 600 G4 Microtower PC (with PCI slot), HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G5 Desktop Mini PC, HP ProDesk 600 G5 Microtower PC, HP ProDesk 600 G5 Microtower PC (with PCI slot), HP ProDesk 600 G5 Small Form Factor PC, HP ProDesk 680 G1 Tower PC, HP ProDesk 680 G2 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G4 Microtower PC, HP ProDesk 680 G4 Microtower PC (with PCI slot), HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G1 23-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 400 G5 20-inch All-in-One Business PC, HP ProOne 400 G5 23.8-inch All-in-One Business PC, HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 440 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 440 G5 23.8-in All-in-One Business PC, HP ProOne 460 G2 20-inch Non-Touch All-in-One PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G2 20-inch Non-Touch All-in-One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 490 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 496 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G4 21.5-inch FHD Non-Touch JPN All-in-One Business PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation

운영 시스템이 영향을 받음 : 적용 안됨

영향받은 소프트웨어 : 적용 안됨

지원 통신 교차 표준 ID : IA06573584

HP Inc.는 본 설명서의 기술상 또는 편집상의 오류나 누락에 대해 책임지지 않습니다. 제공되는 정보는 "현재 상태 그대로" 제공 되며 어떤 종류의 보증도 하지 않습니다. 법률에서 허용하는 한도까지 HP나 가맹사, 하청업체 또는 공급업체 그 누구도 가동 중지 시간에 따른 비용, 일실 수익, 대체 제품 또는 서비스의 조달과 관련된 손해, 또는 데이터 손실이나 소프트웨어 복원에 따른 손해를 포함하여 일체의 우연적 손해나 특수한 손해 또는 필연적 손해에 대해 책임지지 않습니다. 이 설명서의 내용은 예고 없이 변경될 수 있습니다. HP Inc.와 이 문서에 언급된 HP 제품 이름은 미국과 기타 국가에서 HP Inc.의 상표입니다. 여기에 언급 된 다른 제품 및 회사 이름은 각 소유권자의 상표 일 수 있습니다.

지원 통신- CUSTOMER ADVISORY

HP 상업용 PC, HP Image Assistant - 오류: McAfee Endpoint Security 10.6을 사용하는 경우 "Image Assistant 0xB/11 실행에 실패함"

추가 지원 옵션

주제를 입력하여 지식 라이브러리 검색