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HP Laser MFP 130/170 Printers - Toner Messages

This document is for HP Laser MFP 135/137 and Color Laser MFP 178/179 Printers.
This document provides information about how to resolve common toner cartridge-related messages.
주의:
HP recommends that you use genuine HP supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document may not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
주의:
This document does not contain all error codes for HP Laser printers. It includes only the most common messages associated with toner cartridges.
Printer display message
Description
Recommended action
It's a [X] toner cartridge problem. Check the user guide.
The cartridge is incompatible, or there is a connection error.
"X" indicates the cartridge causing the error.
주의:
This printer is enabled with dynamic security. It is intended to be used only with cartridges with an original HP chip. Cartridges using a non-HP chip might not work, and those that work today may not work in the future. For more information see Dynamic Security Enabled Printers.
  1. Make sure the toner cartridge is genuine and compatible with the printer.
  2. Remove the toner cartridge, check for foreign substances on the connector or port, and then reinstall the cartridge.
  3. Turn the printer off and back on.
  4. If the above actions do not resolve the error, replace the toner cartridge.
Toner Cartridge Failure: [Error code] [X] toner cartridge is not installed. Install the cartridge.
The toner cartridge has failed.
"X" indicates the cartridge causing the error.
Replace the toner cartridge.
Toner Cartridge Failure: [error code] Call for service.
The toner cartridge has failed.
The error code indicates which cartridge:
  • C1-2712 - Yellow
  • C1-3712 - Magenta
  • C1-4712 - Cyan
  • C1-5712 - Black
Replace the toner cartridge.
[X] toner cartridge is not compatible. Check the user guide.
The toner cartridge is not genuine, or there is a connection error.
"X" indicates the cartridge causing the error.
  1. Make sure the toner cartridge is genuine and compatible with the printer.
  2. Remove the toner cartridge, check for foreign substances on the connector or port, and then reinstall the cartridge.
  3. Turn the printer off and back on.
  4. If the above actions do not resolve the error, replace the toner cartridge.
[X] toner cartridge is not installed. Install it.
The cartridge is not installed or is installed incorrectly.
"X" indicates the cartridge causing the error.
If this message occurs when a cartridge is installed, replace it.
[X] toner is low
The toner remaining in the cartridge may be insufficient for the current print job.
"X" indicates the cartridge causing the error.
Replace the toner cartridge.
[X] toner is very low
There is no toner remaining. Prints may be blurry or completely lack the color.
"X" indicates the cartridge causing the error.
Replace the toner cartridge.

Where can I buy toner cartridges?

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Identify non-HP toner cartridges

Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
주의:
Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service agreements.
The HP Anti-Counterfeit Information Web site (www.hp.com/go/anticounterfeit) helps to determine if a toner cartridge is a genuine HP cartridge, and what to do if it is not a genuine HP cartridge.
The toner cartridge might not be a genuine HP toner cartridge if you notice the following:
  • The supplies status page indicates that a non-HP supply is installed.
  • There are a high number of problems with the toner cartridge.
  • The cartridge does not look as it usually does (for example, the packaging differs from HP packaging).
주의:
Instructions for replacing toner cartridges can be found on the printer’s Web page on www.hp.com/go/support.

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