This document is for HP DeskJet 3630, 3631, 3632, 3633, 3634, 3635, 3636, 3637, 3638, 3639, DeskJet Ink Advantage 3635, 3636, 3638, and DeskJet Ink Advantage Ultra 4729 All-in-One printers.
note:Windows operating systems only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.Figure : Example of garbled, jumbled or illogical text, or an incomplete print job
note:Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
note:Print settings vary by operating system and software program.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
caution:Do not try to remove the copper electrical strip.Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
note:The printer prints an alignment page automatically only when a new ink cartridge has been installed.
note:If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (macOS or OS X).
note:To avoid issues that require cleaning, always turn the printer off with the Power button.
caution:Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
caution:Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not try to remove the copper electrical strip.Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
note:The printer prints an alignment page automatically only when a new ink cartridge has been installed.
note:If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (macOS or OS X).
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.