Printer offline
Printer offline
You may see a “printer offline” error if your computer can’t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems. You can also follow the manual troubleshooting options detailed on this page.
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HP Smart
HP Smart
Solve printer issues and automatically maintain device health with the HP Smart app. Download the app, add your printer, and select Diagnose & Fix from the Printers pull-down menu to start.
See full app instructions.
- Reconnects printer to network, if possible
- Resolves print queues and errors
- Troubleshoots other printer issues
Get HP Smart
Operating system not supported
Operating system not supported
Requires Windows 10 or later, iOS 14 or later, Android 7.0 and later, or macOS 10.14 and later
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For more help with printer offline issues, visit: HP printer is offline or not responding (Windows, macOS).
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