Printer offline

 Sign In  /  Register 
Welcome,    
Sign Out
My Account
Dashboard
Dashboard FAQ
  • Support Home
  • Products
    • Printer Support
    • Computer Support
    • Poly Collaboration Devices
    • All
  • Software and Drivers
  • Diagnostics
    • Printer Diagonostic Tools
    • Computer Diagnostic Tools
    • Windows Support
    • Print and Scan Doctor
    • HP PC Hardware Diagnostics
  • Contact Us
  • Business Support
    • Create a new case
    • Find an existing case
    • Manage contracts and warranties
    • Register an account
    • MyHPSupport Help
    • Security Bulletins
    • Poly Collaboration Devices
    • Login Required
  • My HP Account
    • My HP Dashboard
    • HP Account benefits
  1. Support home arrow
  2. Printer issues arrow
  3. Printer offline
Printer offline
You may see a “printer offline” error if your computer can’t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems. You can also follow the manual troubleshooting options detailed on this page.

empty

HP Smart
HP Smart
Solve printer issues and automatically maintain device health with the HP Smart app. Download the app, add your printer, and select Diagnose & Fix from the Printers pull-down menu to start. See full app instructions.
  • Reconnects printer to network, if possible
  • Resolves print queues and errors
  • Troubleshoots other printer issues
Get HP Smart not-supported-iconOperating system not supported
Requires Windows 10 or later, iOS 14 or later, Android 7.0 and later, or macOS 10.14 and later
HP Smart

Still need help? Try these automated solutions.

print and scan doctor
Detect, diagnose and fix problems fast!
Print and Scan Doctor
Download and run this app to automatically fix a wide range of printer-specific issues.
Run our HP Print and Scan Doctor diagnostic tool to automatically resolve wireless printer issues and other printing issues. This tool for Windows will detect, diagnose and fix problems fast!
Download and run this app to automatically resolve scanner problems and detect and fix other issues automatically.
Download and run this app to automatically remove any print jobs stuck in the queue, clear the print spooler, and detect and fix other issues automatically.

Download >

Requires Windows 7 or later
Virtual Assistant
Virtual Assistant
Get guided help for offline printer issues from our automated virtual assistant. I can help you with wireless printer issues, or any additional issues.Get guided help for scanner issues with our automated Virtual Assistant.Get guided help clearing a print queue with our automated Virtual Assistant.
Start Virtual Assistant >
Video tutorials

empty

Contact HP Support

Sign in or create an HP account to connect with a live agent (may require an active warranty).

empty

loader

This product cannot be identified by serial number alone.
Please provide a product number as well.

Please enter a valid serial number.

Please enter a valid serial number, product number or product name

Please enter a valid product number

Example: HU65BM18V, LaserJet ...

Example: CN123A

Identify your printer

Identify your printer

Enter your model name or serial number to find drivers and manuals specific to your device.

This product cannot be identified by serial number alone.
Please provide a product number as well.

Enter your product number

Please enter a valid product number
hp logo
Service unavailable

This service is temporarily unavailable. Please try again later.

Privacy Policy© Copyright 2021 HP Development Company, L.P.

Search our support articles

Search our support articles

Search by issue to find step-by-step guidance for diagnosing and solving most printer issues.

empty

What can we help you with?
comingFromknowledge
ButtonText
ScreenReader

For more help with printer offline issues, visit:  HP printer is offline or not responding (Windows, macOS).

Diag survey container

Hp logo

Select registration option

Personal accounts

  • Save your personal devices and preferences
  • Easy access to support resources

Business/IT accounts

  • Managing contracts and warranties for your business
  • Submitting and managing support cases
Privacy Policy © Copyright 2020 HP Development Company, L.P.
Country/Region: Flag
hp-logo

Select a location

Americas

  • América Central
  • Argentina
  • Bolivia
  • Brasil
  • Canada
  • Canada - Français
  • Caribbean
  • Chile
  • Colombia
  • Ecuador
  • México
  • Paraguay
  • Perú
  • Puerto Rico
  • United States
  • Uruguay
  • Venezuela

Europe, Middle East, Africa

  • Africa
  • Afrique
  • Беларусь
  • België
  • Belgique
  • Bulgaria
  • Česká republika
  • Croatia
  • Danmark
  • Deutschland
  • Estonia
  • España
  • France
  • Ελλάδα
  • Ireland
  • ישראל
  • Italia
  • Казахстан
  • Latvia
  • Lithuania
  • Magyarország
  • Middle East
  • العربية
  • Nederland
  • Norge
  • Österreich
  • Polska
  • Portugal
  • Romania
  • Россия
  • Schweiz
  • Suisse
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Suomi
  • Sverige
  • Türkiye
  • United Kingdom
  • Украина
  • Bosna i Hercegovina

Asia Pacific and Oceania

  • Australia
  • 中国
  • 中國香港
  • Hong Kong SAR
  • Indonesia
  • India
  • 日本
  • 한국
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • 台灣地區
  • Thailand
  • ไทย
  • Vietnam