Use the table below to help solve problems with the quality of the scanned image. You can also try updating your printer software and firmware to the most recent version by visiting the HP product support page: www.hp.com/support/ljm1005.
The following are a few simple
steps you can take to improve scan quality.
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Use high-quality originals.
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Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images.
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Adjust the software settings according to how you plan to use the scanned page.
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Problem
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Cause
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Solution
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The scanned image is of poor
quality.
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The original might be a second-generation
photo or picture.
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The image that appears on
the screen might not be an accurate representation of the quality of the scan.
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The original might have been
loaded incorrectly.
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Make sure that you have loaded
the original correctly on the flatbed scanner.
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The scanner might be dirty.
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Clean the scanner.
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The graphics settings might
not be suitable for the type of scan job that you are performing.
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Try changing the graphics
settings.
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Part of the image did not
scan.
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The original might have been
loaded incorrectly.
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Make sure that the original
is placed correctly on the flatbed scanner.
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A colored background might
be causing images in the foreground to blend into the background.
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Try adjusting the settings
before you scan the original or enhancing the image after you scan the original.
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The original is too small.
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The minimum size that the
flatbed scanner supports is 25 x 25
mm1 x 1 inch.
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The media size is incorrect.
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In Scan settings,
make sure that the input media size is large enough for the document that
you are scanning.
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The scan takes too long
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The resolution or color level
is set too high.
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Change the resolution and
color level settings to the correct settings for your job.
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The software is set to scan
in color.
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The system default is color,
which takes longer to scan even when scanning a monochrome original. If you
acquire an image through TWAIN or WIA, you can change the settings so that
the original scans in grayscale or black-and-white. See the device software
Help for details.
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A print job or copy job was
sent before you tried to scan.
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If someone sent a print job
or copy job before you tried to scan, the scan will start if the scanner is
not busy. However, because the device and scanner share memory, the scan might
be slower.
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Blank pages
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The original might have been
loaded upside down.
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On the flatbed scanner, place
the original document face-down with the upper-left corner of the document
at the lower-right corner of the glass.
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Too light or dark
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The resolution and color
levels may be set incorrectly.
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Verify that you have the
correct resolution and color settings.
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Unwanted lines
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Ink, glue, correction fluid,
or an unwanted substance might be on the glass.
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Clean the flatbed scanner
surface.
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Black dots or streaks
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Ink, glue, correction fluid,
or an unwanted substance might be on the glass.
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Clean the flatbed scanner
surface.
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Unclear text
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The resolution and color
levels may be set incorrectly.
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Verify that you have the
correct resolution and color settings.
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