HP Printer Offline Issues - How to Fix | HP® Support

Printer offline

You may see a “printer offline” error if your device can’t communicate with your printer. This can happen for a few different reasons but follow these simple steps and you should be back up and running.

Turn off your printer and disconnect it from the power supply.
Restart the device you want to print from and your internet router.
Turn the printer back on and try to print again.

Check that the printer and the device you want to print from are on the same network. If you need it, you can find help with Wifi connections here

HP Smart

HP Smart

If your printer is still offline, the Diagnose & Fix tool in the HP Smart desktop app can solve issues and automatically maintain your printer’s health. To use Diagnose & Fix:

Open or download the application on Windows or Mac
For Windows, select the (wrench) icon in the bottom left corner
On Mac, tap the printer dropdown in the top menu bar
Follow the onscreen instructions

See full Diagnose and Fix instructions

Requires Windows 10 or later, iOS 14 or later, Android 7.0 and later, or macOS 10.14 and later

HP Smart

Still need help? Try these automated solutions.

print and scan doctor

Print and Scan Doctor

Download >

Virtual Assistant

Virtual Assistant

Start Virtual Assistant >

For more help with printer offline issues, visit: HP printer is offline or not responding (Windows, macOS).

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