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HP PageWide 300, 400, 500 - A "Shutting down" message displays on the control panel, but remains stuck, and the printer never shuts down

Issue

A "Shutting down" message displays on the printer control panel, but the printer never shuts down. The printer remains stuck on this screen.
The images below depict the "Shutting down" message that displays on the control panel.
σημείωση:
The message screen varies based on the printer model.
PageWide 352 and 452 models
PageWide 377, 477, 552, and 577 models

Solution

To resolve this issue, follow the steps below in the order presented.

Step one: Disconnect and reconnect the power cord

Follow these steps to clear the error and return the printer to its normal operating mode:
  1. Disconnect the power cord from the back of the printer, wait 10 seconds, and then reconnect it again.
    Wait for the printer to restart. The Home screen will display.
    σημείωση:
    A message might display that says the printer was shut down incorrectly and damage could occur, but this is not cause for concern. Continue with the next steps in this document to resolve the underlying cause of this issue.
  2. To resolve the issue and prevent it from reoccurring, continue to the next step to update the printer firmware.

Step two: Update the printer firmware to version 1937D (or newer)

Use the following steps to update the printer firmware to version 1937D (or newer):
σημείωση:
You must update the printer firmware to version 1937D (or newer) as this version contains a fix to address the issue with the "Shutting Down" message that displays, and remains stuck, on the printer control panel.
  1. Go to www.support.hp.com/drivers.
  2. On the Let’s identify your product to get started screen, select the Printer icon.
    Εικόνα : Printer icon
  3. In the Enter your product name text-field, type your printer model number (e.g. PageWide Pro 477dn), and click Submit.
    The Software and drivers page for your printer will display.
    The website will automatically detect your computer operating system and queue up a list files (specific to your printer model) that are available for download.
  4. Scroll down to and click Firmware to expand the list of firmware files that are available.
    σημείωση:
    The options will include the "Firmware Update" file and a "README" file.
    The "README" file contains information about the enhancements and fixes that are provided in the associated firmware version. To view the information, click Download next to the "README" option to download the file.
    Εικόνα : Firmware files available for download (with latest firmware version circled in red)
  5. Click Download next to the "Firmware Update" file.
  6. When the download file prompt displays in the browser, click Run to start the download.
  7. Follow the on-screen instructions to install the firmware update.
σημείωση:
For additional information and help to update the firmware, refer to the following document:
HP PageWide 300, 400, 500 series - Update the printer firmware

Step three: Disable the "Soft bit" setting from the printer control panel

After updating the firmware on the printer, follow the steps below to disable the "Soft bit" setting from the printer control.
First, find your printer model in the options listed below, and then follow the steps provided.

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