Computer locks up or freezes
Computer locks up or freezes
If your computer does not respond when you move the mouse or type on keyboard, it may be frozen. Performance Tune Check is the fastest way to automatically diagnose and fix a locked up or frozen computer if you have the HP Support Assistant app version 8.5 or later. You can also get guided help from our automated solutions, or navigate the troubleshooting steps to identify the cause and fix it. Note: Conducting regular maintenance scans can improve your computer’s performance and avoid these kind of issues.
Performance Tune Check
Performance Tune Check
Performance Tune Check scans and optimizes your computer to prevent system slowdowns and improve performance.
Requires HP Support Assistant version 8.5 or later
Performance Tune Check
Performance Tune Check is starting up
You will be given 2 or 3 prompts in a separate window. You must choose the 'open' or 'OK' options to continue forward.
Loading...
Waiting for actions to be completed
Privacy Policy© Copyright 2023 HP Development Company, L.P.
HP Support Solutions software requirement
If you don't see the dialog box prompts, it probably means you need to install our software. Let's get you started!
Click below to start installing HP Support Solutions
You only need to do this once to guarantee a faster support experience at any time.
Privacy Policy© Copyright 2023 HP Development Company, L.P.
Still need help? Try these automated solutions.
loader
This product cannot be identified by serial number alone.
Please provide a product number as well.
Please enter a valid serial number.
Please enter a valid serial number, product number or product name
Please enter a valid product number
Example: HU65BM18V, LaserJet ...
Example: CN123A
Identify your computer
Enter your model name or serial number to find software and manuals specific to your device.
This product cannot be identified by serial number alone.
Please provide a product number as well.
Please provide a product number as well.
Enter your product number
Please enter a valid product number
Service unavailable
This service is temporarily unavailable. Please try again later.
Privacy Policy© Copyright 2021 HP Development Company, L.P.
Search our support articles
Search by issue to find step-by-step guidance for diagnosing and solving most computer issues.
What can we help you with?
comingFromknowledge
ButtonText
ScreenReader
Self-guided troubleshooting for frozen or locked-up computer
Note:
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. Once downloaded, click to launch the troubleshooter. Applicable only for Windows 7 and later versions.
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. Once downloaded, click to launch the troubleshooter. Applicable only for Windows 7 and later versions.
Diag survey container
Select registration option
Personal accounts
- Save your personal devices and preferences
- Easy access to support resources
Business/IT accounts
- Managing contracts and warranties for your business
- Submitting and managing support cases
Privacy Policy
© Copyright 2020 HP Development Company, L.P.
Select a location
- Africa
- Afrique
- América Central
- Argentina
- Australia
- Belgique
- België
- Bolivia
- Bosna i Hercegovina
- Brasil
- Bulgaria
- Canada
- Canada - Français
- Caribbean
- Chile
- Colombia
- Croatia
- Danmark
- Deutschland
- Ecuador
- España
- Estonia
- France
- Hong Kong SAR
- India
- Indonesia
- Ireland
- Italia
- Latvia
- Lithuania
- Magyarország
- Malaysia
- Middle East
- México
- Nederland
- New Zealand
- Norge
- Paraguay
- Perú
- Philippines
- Polska
- Portugal
- Puerto Rico
- Romania
- Schweiz
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- Suisse
- Suomi
- Sverige
- Thailand
- Türkiye
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
- Österreich
- Česká republika
- Ελλάδα
- Беларусь
- Казахстан
- Россия
- Украина
- ישראל
- العربية
- ไทย
- 中国
- 中國香港
- 台灣地區
- 日本
- 한국
Select a location
Americas
Europe, Middle East, Africa
- Africa
- Afrique
- Беларусь
- België
- Belgique
- Bulgaria
- Česká republika
- Croatia
- Danmark
- Deutschland
- Estonia
- España
- France
- Ελλάδα
- Ireland
- ישראל
- Italia
- Казахстан
- Latvia
- Lithuania
- Magyarország
- Middle East
- العربية
- Nederland
- Norge
- Österreich
- Polska
- Portugal
- Romania
- Россия
- Schweiz
- Suisse
- Serbia
- Slovakia
- Slovenia
- South Africa
- Suomi
- Sverige
- Türkiye
- United Kingdom
- Украина
- Bosna i Hercegovina