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HP Customer Support - Contact

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HP Customer Support

Select your model

Let HP find my products

Identify now

HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?

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Identify your product to get troubleshooting articles, drivers and more

Already have an HP account? Select from the products you own. Sign in / Register

To contact support, select from your products

Or, search for a different product

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Contact HP Support to start a case or get help

Sign in or identify your product to see available support options.

Or, select your product type below. Note: Sign in is required for some options.

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Samsung printer help

Find your serial number by locating the product label

Search your printer for a number labeled as Serial Number, Serial No, S/N or SN. The number is printed on a label. You might need to open the ink cartridge access area or scanner lid to reveal the label.

Examples of where to find your product name

Sample product label

Find your serial number on a Samsung printer

Look for the bar code stickers on your printer. The serial number on a Samsung printer can be used wherever an HP Serial number is requested. Samsung printers refer to a 'product number' as a 'model code' designated with 'M/C', and typically start with 'SL-...'.

Example of a Samsung printer product label

Need help finding a serial number?

Try a keyboard command

Locate your product's information label

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Find your serial number by locating the product label

The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

Examples of where to find your product name

Sample product label

Find your serial number using a keyboard command

If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
2. An HP System Information pop-up box will appear on your screen with your serial number.

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Find your serial number by locating the product label

The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.

Examples of where to find your product name

Sample product label

Find your serial number using a keyboard command

If your computer is currently functioning you can find the serial number by using a simple keyboard command.

1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
2. An HP System Information pop-up box will appear on your screen with your serial number.

Or, select your service or app

Need help?

Locate your product's information label

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Locate the product label

The product information label contains your serial number and product number. For almost all HP products, the product information label can be found from one of the following locations :

A label attached to the product (usually on the underside)
Laser etching on the surface of the product
Inside the battery compartment

A purchase invoice or receipt
Product packaging or shipping box
Documentation that came with the product

Examples of where to find your product information label

Sample product label

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Other support options

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Search all support

All Support
Software, Drivers and Updates
Troubleshooting
How to
Product Information
User Guides

Examples: "Deskjet Ink Advantage K109 paper jam", "ProBook 4540s bios update"

Search help

Tips for better search results

Ensure correct spelling and spacing - Examples: "paper jam"
Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
For HP products a product number. - Examples: LG534UA
For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA”
Include keywords along with product name. Examples: "Deskjet Ink Advantage K109 paper jam", "ProBook 4540s bios update"

Need help finding your product name or product number?

Finding your Serial Number
Finding your Product Number

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Country/Region: Africa