HP LaserJet Pro, Ultra M130-M134 Printers - Blinking Lights

This document is for the HP LaserJet Pro MFP M130a, M132a, and LaserJet Ultra MFP M134a printers.

The following sections describe the most common error conditions with combinations of blinking (flashing) lights displayed on the printer control panel, followed by solutions for each combination. Find the blinking light pattern that displays on the control panel, and then follow the steps to resolve the issue.

Control panel LED display

Up arrow button

Down arrow button

Start Copy button

Cancel button

Copy Setup button

Supplies light

Attention light

Ready light

Er/01 displays and the Attention light blinks

An Er/01 error message indicates the input tray is empty.

To resolve the error, make sure paper is correctly loaded in the input tray.

Lift the dust cover.

Figure : Lifting the dust cover
Slide the paper width and paper length guides to their outermost positions.

Figure : Sliding the paper guides to their outermost positions.
Load a stack of plain paper with the print-side facing up into the input tray, and then slide the stack forward until it stops.

note:
Load up to 150 sheets of paper with the print side facing up and the top edge toward the printer. If you are loading pre-punched paper, load the paper with the holes toward the left side of the tray.

Figure : Loading paper
Slide the paper length and width guides so they rest against the stack of paper.

Figure : Sliding the paper guides inward
Press in the sides of the dust cover lightly, and then lower it.

caution:
Do not lower the dust cover without pressing in the sides. This might damage the dust cover or the printer.

Figure : Lowering the dust cover

note:
Before printing or copying, select the correct paper size and paper type settings from the control panel or computer.

Er/02 displays and the Attention light blinks

An Er/02 error message indicates the top cover is not closed completely.

Close the top cover completely, and then lower the scanner assembly.

Close the top cover

Lower the scanner assembly

Er/03 displays and the Attention light blinks

An Er/03 error message indicates the printer failed to pick a sheet of paper to print.

Remove the stack of paper from the tray and check the condition of the paper. Reload the paper, and then try to print, copy or scan. For detailed troubleshooting, go to Printer Does Not Pick Paper.

Er/04, Er/05, or Er/06 displays and the Attention light blinks

An Er/04, Er/05, or Er/06 error message indicates a paper jam.

Find and clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper. For detailed troubleshooting, go to Paper Jam Error.

Er/07 displays, the Attention light blinks, and the Supplies light is on

An Er/07 error message indicates the toner cartridge or imaging drum is missing or not installed correctly.

The Attention and Supplies lights are blinking

To resolve the issue, correctly install the missing toner cartridge or imaging drum. If the toner cartridge or imaging drum is missing, skip to the step to replace the toner cartridge or the step to replace the imaging drum.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 1: Remove and reinstall the toner cartridge

Open the scanner assembly and top cover, remove the toner cartridge, reinstall it, and then try to print. For more detailed information, go to Replacing the Toner Cartridge.

If the error persists, continue to the next step.

Step 2: Remove and reinstall the imaging drum

Open the scanner assembly and top cover, remove the imaging drum, reinstall it, and then try to print. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Install a new toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print.

If the error persists, continue to the next step.

Step 4: Install a new imaging drum

Replace the imaging drum with a new imaging drum and try to print.

If the error persists, continue to the next step.

Step 5: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/08, Er/09, or Er/10 displays, the Attention light blinks, and the Supplies light is on

An Er/08 error indicates that the toner cartridge is very low. An Er/09 error indicates the imaging drum is very low. An Er/10 error indicates that both the toner cartridge and imaging drum are very low.

M130a and M132a: Press the Start Copy button to continue printing with the current toner cartridge. Once print quality becomes unacceptable, replace the toner cartridge or imaging drum.
M134a: Replace the toner cartridge or imaging drum to continue printing.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 1: Replace the low or empty toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Replace the imaging drum

Replace the imaging drum with a new imaging drum and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/11 to Er/19 displays, and the Attention and Supplies lights blink

The errors might display for the following reasons:

Er/11, Er/14, or Er/17: The toner cartridge is not compatible with the printer, has been protected on another printer, or is an unauthorized toner cartridge.
Er/12, Er/15, or Er/18: The imaging drum is not compatible with the printer, has been protected on another printer, or is an unauthorized imaging drum.
Er/13, Er/16, or Er/19: Both the toner cartridge and imaging drum are not compatible with the printer, have been protected on another printer, or are unauthorized supplies.

Replace the affected supplies.

The Attention and Toner-Level lights are blinking

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 1: Replace the incompatible toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Replace the incompatible imaging drum

Replace the imaging drum with a new imaging drum and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/20 displays, and the Attention and Supplies lights blink

An Er/20 error message indicates an error with the toner cartridge sensor.

Step 1: Replace the toner cartridge

To replace a missing or old toner cartridge, open the scanner assembly and top cover, remove the old toner cartridge, and then install a new one. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/25 displays and the Attention light blinks

An Er/25 error message indicates the loaded paper is not the correct size for the print job.

To resolve the error, load the correct size paper, or press the Start Copy button

to continue with the current size paper.

Er/30 to Er/79 displays and the Ready and Attention lights are on

An Er30, Er/49, Er/50, Er/51, Er/52, Er/53, Er/54, Er/55, Er/56, Er/57, Er/58, Er/59, Er/60 or Er/79 error message indicates the printer is in an error state.

Step 1: Reset the printer

Resetting the printer can clear the error state.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step 2: Plug the printer directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

Disconnect the power cord from the rear of the product.
Unplug the power cord from any power strips or surge suppressors.
Plug the power cord directly into an electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button () to turn on the product.
Try the task again.

If the issue persists, try a different electrical outlet.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/81 displays on the control panel and the Attention light blinks

This condition indicates that the incorrect firmware is loaded.

Load the correct firmware. For detailed information on downloading and installing the firmware, go to Updating or Upgrading Printer Firmware.

Go/01 displays and the Attention light blinks

This condition indicates the printer is in a manual paper feed mode.

Load the correct paper type and size for the print job in the input tray, and then press the Start Copy button

to continue.

Go/02 displays and the Attention light blinks

This condition indicates the printer is processing a manual duplexing print job and needs your assistance to finish the print job.

To finish the print job, remove the stack of printed pages from the output tray, and then load the stack with the printed side facing down and the top edge of the stack into the printer. Press the Start Copy button

to print the second sides.

All the lights are off, and the printer does not respond

This condition occurs when the printer is turned off or there is an issue with the power supply.

Step 1: Turn on the printer

Press the Power button to turn on the printer.

If the printer does not turn on, continue to the next step.

Step 2: Make sure the printer is plugged in

Make sure the power cord is connected to the rear of the printer and plugged into an electrical outlet.

Make sure the power cord is inserted securely into the power connection.
Make sure the power cord is plugged into the electrical outlet.
Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

If you are using a surge protector, extension cable, or power strip, plug the printer directly into a wall outlet to make sure the power source functions correctly.

Unplug the power cord from any surge protector, extension cable, or power strip.
Plug the power cord directly into a wall outlet.
Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 4: Make sure the electrical outlet works

Make sure the electrical outlet the printer is plugged into is providing power.

Unplug the power cord from the electrical outlet.
Plug another appliance into the electrical outlet to make sure the outlet works.

If the electrical outlet does not work, plug the printer into another outlet that does work.
If the electrical outlet works, but the printer still does not turn on, continue to the next step.

Step 5: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord to repeat the steps to Plug the printer directly into a wall outlet.

If these steps resolved the issue, you can stop troubleshooting.
If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord.

Click Contact Support on this page for more support options.

If the printer does not turn on, continue to the next step.

Step 6: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

HP LaserJet Pro, Ultra M130-M134 Printers - Blinking Lights

Er/01 displays and the Attention light blinks

Er/02 displays and the Attention light blinks

Er/03 displays and the Attention light blinks

Er/04, Er/05, or Er/06 displays and the Attention light blinks

Er/07 displays, the Attention light blinks, and the Supplies light is on

Step 1: Remove and reinstall the toner cartridge

Step 2: Remove and reinstall the imaging drum

Step 3: Install a new toner cartridge

Step 4: Install a new imaging drum

Step 5: Service the printer

Er/08, Er/09, or Er/10 displays, the Attention light blinks, and the Supplies light is on

Step 1: Replace the low or empty toner cartridge

Step 2: Replace the imaging drum

Step 3: Service the printer

Er/11 to Er/19 displays, and the Attention and Supplies lights blink

Step 1: Replace the incompatible toner cartridge

Step 2: Replace the incompatible imaging drum

Step 3: Service the printer

Er/20 displays, and the Attention and Supplies lights blink

Step 1: Replace the toner cartridge

Step 2: Service the printer

Er/25 displays and the Attention light blinks

Er/30 to Er/79 displays and the Ready and Attention lights are on

Step 1: Reset the printer

Step 2: Plug the printer directly into an electrical outlet

Step 3: Service the printer

Er/81 displays on the control panel and the Attention light blinks

Go/01 displays and the Attention light blinks

Go/02 displays and the Attention light blinks

All the lights are off, and the printer does not respond

Step 1: Turn on the printer

Step 2: Make sure the printer is plugged in

Step 3: Plug the printer directly into a wall outlet

Step 4: Make sure the electrical outlet works

Step 5: Test the power with a compatible power cord from a different printer

Step 6: Service the printer

Service the printer

Additional support options

Enter a topic to search our knowledge library