HP PageWide 300, 400, and 500 Series - Color documents print in grayscale or in colors different from the original

note:

This is the preferred/recommended method for removing the HP UPD driver.

1. Depending on your operating system, use one of the following methods to open the Devices and Printers window:
   • Windows 7: Click the Windows icon (), then click Devices and Printers.
   • Windows 8 and 8.1: Right-click the lower-left corner of the computer screen, click Control Panel, and then click View devices and printers.
   • Windows 10: Click the Windows icon (), click Settings, click Devices, click Printers and Scanners, and then scroll down to and click Devices and Printers.
   The Devices and Printers window opens.
2. At the top of the window, click Print Server Properties.

   note:

   If you do not see the Print Server Properties option at the top of the window, click on one of the printers in the window to highlight it. Once a printer is highlighted, the Print Server Properties option will display at the top of the window.

   Figure : Example of the Print Server properties option in the Devices and Printers window

   
   The Print Server Properties window opens.
3. In the Print Server Properties window, click the Drivers tab, click the HP UPD driver that you would like to uninstall, and then click Remove.
   Figure : Example of the Drivers tab in the Print Server Properties window

   
4. Click OK to confirm your selection.
   • If you were able to remove the UPD driver successfully, skip to Step two: Install the latest UPD version in this document for the steps on installing the latest UPD version.
   • If Windows displays an error message that the driver is in use, continue to the next step.
5. Stop and restart the print spooler using one of the following methods:
   • Stop and restart the print spooler using a command prompt:
     From a command prompt, type "net stop spooler" and then press Enter to stop the print spooler. Type "net start spooler" and then press Enter to restart the print spooler.
     Once the print spooler has been restarted, repeat the steps above to remove the print driver.

     note:

     If you are still not able to remove the print driver after repeating the steps, skip to Method two: Remove the UPD driver and any UPD print jobs in the queue.

   • Restart the print spooler in the Services window:
     1. Open the Run dialog box:
        • Windows 7: Click the Windows icon (), then click Run. The Run dialog box opens.
        • Windows 8 and 8.1: On the keyboard, press the Windows key + R. The Run dialog box opens.
        • Windows 10: On the keyboard, press the Windows key + R. The Run dialog box opens.
     2. Type "services.msc" and then press Enter.
        The Services window opens.
     3. In the Services window, scroll down and click Print Spooler, and then click Restart.
        Once the print spooler has been restarted, repeat the steps above to remove the print driver.

        note:

        If you are still not able to remove the print driver after repeating the steps, skip to Method two: Remove the UPD driver and any UPD print jobs in the queue.

1. Open the Run dialog box:
   • Windows 7: Click the Windows icon (), then click Run. The Run dialog box opens.
   • Windows 8 and 8.1: On the keyboard, press the Windows key + R. The Run dialog box opens.
   • Windows 10: On the keyboard, press the Windows key + R. The Run dialog box opens.
2. In the Run dialog box, type "services.msc" to open the Services window.
3. In the Services window, scroll down to and then right-click Print Spooler, and then click Restart.
4. Click the "x" in the top right-hand corner of the window to close it.
5. Depending on your operating system, use one of the following methods to open the Devices and Printers window:
   • Windows 7: Click the Windows icon (), then click Devices and Printers.
   • Windows 8 and 8.1: Right-click the lower-left corner of the computer screen, click Control Panel, and then click View devices and printers.
   • Windows 10: Click the Windows icon (), click Settings, click Devices, click Printers and Scanners, and then scroll down to and click Devices and Printers.
   The Devices and Printers window opens.
6. At the top of the window, click Print Server Properties. The Print Server Properties window opens.

   note:

   If you do not see the Print Server Properties option at the top of the window, click on one of the printers in the window to highlight it. Once a printer is highlighted, the Print Server Properties option will display at the top of the window.

7. In the Print Server Properties window, click the Drivers tab, click the HP UPD driver that you would like to uninstall, and then click Remove.
   If jobs are in the UPD queue, the message "The following package(s) cannot be deleted" will display in the Remove Driver Package dialog box.
   Figure : Example of "The following package(s) cannot be deleted" message

   
   If you see this message, continue to the next step.
8. Depending on your operating system, use one of the following methods to open the Print Management window:
   • Windows 7: Click the Windows icon (), click Control Panel, click System and Security, click Administrative Tools, and then double-click Print Management.
   • Windows 8 and 8.1: Right-click the lower-left corner of the computer screen, click Control Panel, click System and Security, click Administrative Tools, and then double-click Print Management.
   • Windows 10: Right-click the Windows icon (), click Control Panel, click System and Security, click Administrative Tools, and then double-click Print Management.
   The Print Management window opens.
9. In the Print Management window, click All Printers, and then look for any UPD print jobs in the queue.
   Figure : Example of the Print Management window with UPD print jobs displayed in the queue

   
10. Right-click on the UPD print job in the queue, and then click Cancel All Jobs.
    Figure : Example of right-clicking on a UPD print job in the queue and clicking Cancel All Jobs

    

    note:

    Complete this step for each UPD print job in the queue until 0 jobs show in the queue.

    Figure : Example of zero UPD jobs in the queue

    

11. Depending on your operating system, use one of the following methods to return to the Devices and Printers window:
    • Windows 7: Click the Windows icon (), then click Devices and Printers.
    • Windows 8 and 8.1: Right-click the lower-left corner of the computer screen, click Control Panel, and then click View devices and printers.
    • Windows 10: Click the Windows icon (), click Settings, click Devices, click Printers and Scanners, and then scroll down to and click Devices and Printers.
    The Devices and Printers window opens.
12. In the Devices and Printers window, right-click on the UPD printer, and then click Remove device.
    Figure : Example of right-clicking on UPD printer and clicking Remove device

    
13. Click Yes to confirm that you would like to remove the printer.