HP Business-Notebooks - HP Hotkey App verbraucht viel Speicherressourcen

Hinweis: Die in diesem Dokument enthaltenen Informationen, einschließlich Produkt- und Softwareversionen, sind zum Zeitpunkt der Veröffentlichung aktuell.Die Angaben in diesem Dokument können ohne vorherige Ankündigung geändert werden.

Veröffentlichungsdatum : 10-Jun-2022

Letzte Aktualisierung: : 10-Jun-2022

BESCHREIBUNG

Die HP Hotkey App verbraucht viele Speicherressourcen. Das kann sich auf die Gesamtleistung des Computers auswirken und wird durch einen Speicherverlust verursacht, der im Allgemeinen im Windows Task-Manager beobachtet werden kann. Das Problem tritt in unregelmäßigen Abständen auf.

Dieses Problem tritt bei Windows 10 oder 11 auf HP Business Notebooks und bei der unten im Problemumfang genannten Version der HP Hotkey App auf.

UMFANG

Die Informationen in diesem Dokument gelten für die folgenden Komponenten:

Anwendung:

HP Hotkey Version 8.10.23.1 A2

Computer:

HP Elite Dragonfly G2 Notebook
HP Elite X2 G8 Tablet Serie
HP EliteBook 830 G8 Notebook Serie
HP EliteBook 840 G8 Notebook Serie
HP EliteBook 850 G8 Notebook Serie
HP EliteBook X360 1030 G8 Notebook Serie
HP EliteBook X360 1040 G8 Notebook Serie
HP EliteBook X360 830 G8 Notebook Serie
HP Engage Go 10 Mobile Systems
HP Pro X360 Fortis 11 Zoll G10 Notebook Serie
HP Pro X360 Fortis 11 Zoll G9 Notebook Serie
HP ProBook 430 G8 Notebook Serie
HP ProBook 440 G8 Notebook Serie
HP ProBook 445 G8 Notebook Serie
HP ProBook 450 G8 Notebook Serie
HP ProBook 455 G8 Notebook Serie
HP ProBook 630 G8 Notebook Serie
HP ProBook 650 G8 Notebook Serie
HP ProBook Fortis 14 Zoll G10 Notebook Serie
HP ProBook Fortis 14 Zoll G9 Notebook Serie
HP ProBook X360 11 G7 Education Edition Notebook Serie
HP ZBook Fury 15,6 Zoll G8 Mobile Workstation Serie
HP ZBook Power 15,6 Zoll G8 Mobile Workstation Serie
HP ZBook Studio 15,6 Zoll G8 Mobile Workstation Serie
HP ZHAN 66 Pro 14 G4 Notebook Serie
HP ZHAN 66 Pro 14 G5 Notebook Serie
HP ZHAN 66 Pro A 14 G5 Notebook Serie

Betriebssysteme:

Microsoft Windows 11
Microsoft Windows 10 21H2
Microsoft Windows 10 21H1
Microsoft Windows 10 20H2
Microsoft Windows 10 20H1 (Version 2004)

LÖSUNG

Um dieses Problem zu beheben, laden Sie das folgende SoftPaq zur Aktualisierung der HP Hotkey App herunter und installieren es:

SoftPaq-Beschreibung	Versionshinweise	SoftPaq-Download
HP Hotkey-Unterstützung – UWP Version: 8.10.32.37952 Revision: A	Versionshinweise SP139275	Dateidownload SP139275

Hinweis:
Möglicherweise ist eine neuere Version dieser Software verfügbar. Suchen Sie nach neueren Versionen unter: HP Kundensupport – Software- und Treiber-Downloads.

Hardware platforms affected : HP Elite Dragonfly G2 Notebook PC, HP Elite x2 G8 Tablet (28R52AV), HP Elite x2 G8 Tablet (28R56AV), HP Elite x2 G8 Tablet (28R62AV), HP Elite x2 G8 Tablet (28R64AV), HP Elite x2 G8 Tablet (2W6L6AV), HP Elite x2 G8 Tablet (2W6L7AV), HP Elite x2 G8 Tablet (2W6L8AV), HP Elite x2 G8 Tablet (39D31AV), HP Elite x2 G8 Tablet (4U931AV), HP EliteBook 830 G8 Notebook PC (26D50AV), HP EliteBook 830 G8 Notebook PC (26D51AV), HP EliteBook 830 G8 Notebook PC (275N7AV), HP EliteBook 830 G8 Notebook PC (275P0AV), HP EliteBook 830 G8 Notebook PC (5A1N6AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N7AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N8AV) - DELETED, HP EliteBook 830 G8 Notebook PC (687J4AV), HP EliteBook 830 G8 Notebook PC (6A3M5AV), HP EliteBook 830 G8 Notebook PC (6A3M6AV), HP EliteBook 830 G8 Notebook PC (6A3M7AV), HP EliteBook 830 G8 Notebook PC (6A3M8AV), HP EliteBook 830 G8 Notebook PC Configurable Material, HP EliteBook 840 G8 Notebook PC (26D61AV), HP EliteBook 840 G8 Notebook PC (275Q9AV), HP EliteBook 840 G8 Notebook PC (275R1AV), HP EliteBook 840 G8 Notebook PC (275R3AV), HP EliteBook 840 G8 Notebook PC (275R4AV), HP EliteBook 840 G8 Notebook PC (355M3AV), HP EliteBook 840 G8 Notebook PC (355M4AV), HP EliteBook 840 G8 Notebook PC (355M5AV), HP EliteBook 840 G8 Notebook PC (687L4AV), HP EliteBook 840 G8 Notebook PC (6A3N9AV), HP EliteBook 840 G8 Notebook PC (6A3P0AV), HP EliteBook 840 G8 Notebook PC (6A3P1AV), HP EliteBook 840 G8 Notebook PC (6A3P2AV), HP EliteBook 840 G8 Notebook PC (6A3P3AV), HP EliteBook 850 G8 Notebook PC (1G1X2AV), HP EliteBook 850 G8 Notebook PC (1G1X5AV), HP EliteBook 850 G8 Notebook PC (1G1X6AV), HP EliteBook 850 G8 Notebook PC (1G1X9AV), HP EliteBook 850 G8 Notebook PC (1G1Y1AV), HP EliteBook 850 G8 Notebook PC (1G1Y2AV), HP EliteBook 850 G8 Notebook PC (275Z0AV), HP EliteBook 850 G8 Notebook PC (275Z1AV), HP EliteBook 850 G8 Notebook PC (275Z2AV), HP EliteBook 850 G8 Notebook PC (275Z4AV), HP EliteBook 850 G8 Notebook PC (275Z7AV), HP EliteBook 850 G8 Notebook PC (Cadillac15 1.0) Configurable Material, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC (1H9W6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W7AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W8AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W9AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X0AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X1AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X2AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X3AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X4AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X5AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X7AV), HP EliteBook x360 1040 G8 Notebook PC (2Z5V0AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P5AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P6AV), HP EliteBook x360 830 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC (17N14AV), HP EliteBook x360 830 G8 Notebook PC (17N15AV), HP EliteBook x360 830 G8 Notebook PC (17N17AV), HP EliteBook x360 830 G8 Notebook PC (17N18AV), HP EliteBook x360 830 G8 Notebook PC (17N19AV), HP EliteBook x360 830 G8 Notebook PC (17N20AV), HP EliteBook x360 830 G8 Notebook PC (17N21AV), HP EliteBook x360 830 G8 Notebook PC (17N22AV), HP EliteBook x360 830 G8 Notebook PC (17N23AV), HP EliteBook x360 830 G8 Notebook PC (17N26AV), HP EliteBook x360 830 G8 Notebook PC (17N27AV), HP EliteBook x360 830 G8 Notebook PC (17N29AV), HP EliteBook x360 830 G8 Notebook PC (22H32AV), HP EliteBook x360 830 G8 Notebook PC (2B0R7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S4AV), HP EliteBook x360 830 G8 Notebook PC (2B0S6AV), HP EliteBook x360 830 G8 Notebook PC (2B0S7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S8AV), HP EliteBook x360 830 G8 Notebook PC (2B0S9AV), HP EliteBook x360 830 G8 Notebook PC (2B0T0AV), HP EliteBook x360 830 G8 Notebook PC (2B0T1AV), HP EliteBook x360 830 G8 Notebook PC (3S8V8AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W7AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W8AV), HP Engage Go 10 Mobile System (3A7E2AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C75AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C78AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B39AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T7AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T8AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U0AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U1AV), HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (20Z05AV), HP ProBook 430 G8 Notebook PC (2V653AV), HP ProBook 430 G8 Notebook PC (2V654AV), HP ProBook 430 G8 Notebook PC (2V655AV), HP ProBook 430 G8 Notebook PC (2V656AV), HP ProBook 430 G8 Notebook PC (2V657AV), HP ProBook 430 G8 Notebook PC (2V658AV), HP ProBook 430 G8 Notebook PC (2V659AV), HP ProBook 430 G8 Notebook PC (2V660AV), HP ProBook 430 G8 Notebook PC (2V661AV), HP ProBook 430 G8 Notebook PC (326L8AV), HP ProBook 430 G8 Notebook PC (45V87AV), HP ProBook 430 G8 Notebook PC (45V88AV), HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (2Q521AV), HP ProBook 440 G8 Notebook PC (2Q523AV), HP ProBook 440 G8 Notebook PC (2Q524AV), HP ProBook 440 G8 Notebook PC (2Q525AV), HP ProBook 440 G8 Notebook PC (2Q526AV), HP ProBook 440 G8 Notebook PC (2Q527AV), HP ProBook 440 G8 Notebook PC (2Q528AV), HP ProBook 440 G8 Notebook PC (2Q529AV), HP ProBook 440 G8 Notebook PC (2Q531AV), HP ProBook 440 G8 Notebook PC (344C5AV), HP ProBook 445 G8 Notebook PC, HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC (1A884AV), HP ProBook 450 G8 Notebook PC (1A885AV), HP ProBook 450 G8 Notebook PC (1A886AV), HP ProBook 450 G8 Notebook PC (1A887AV), HP ProBook 450 G8 Notebook PC (1A888AV), HP ProBook 450 G8 Notebook PC (1A890AV), HP ProBook 450 G8 Notebook PC (1A891AV), HP ProBook 450 G8 Notebook PC (1A892AV), HP ProBook 450 G8 Notebook PC (1A893AV), HP ProBook 450 G8 Notebook PC (1A894AV), HP ProBook 450 G8 Notebook PC (1A895AV), HP ProBook 450 G8 Notebook PC (1A896AV), HP ProBook 450 G8 Notebook PC (1A897AV), HP ProBook 450 G8 Notebook PC (1A898AV), HP ProBook 450 G8 Notebook PC (1A899AV), HP ProBook 450 G8 Notebook PC (1A900AV), HP ProBook 450 G8 Notebook PC (1A901AV), HP ProBook 450 G8 Notebook PC (326J4AV), HP ProBook 450 G8 Notebook PC (326J5AV), HP ProBook 450 G8 Notebook PC (464P0AV), HP ProBook 450 G8 Notebook PC (464P1AV), HP ProBook 450 G8 Notebook PC (55Q09AV), HP ProBook 450 G8 Notebook PC (55Q10AV), HP ProBook 450 G8 Notebook PC (55Q11AV), HP ProBook 450 G8 Notebook PC (55Q12AV), HP ProBook 450 G8 Notebook PC (61W27AV), HP ProBook 450 G8 Notebook PC (61W28AV), HP ProBook 450 G8 Notebook PC (61W29AV), HP ProBook 450 G8 Notebook PC (61W30AV), HP ProBook 450 G8 Notebook PC (61W31AV), HP ProBook 455 G8 Notebook PC, HP ProBook 630 G8 Notebook PC (1Y4Z5AV), HP ProBook 630 G8 Notebook PC (1Y4Z6AV), HP ProBook 630 G8 Notebook PC (1Y4Z8AV), HP ProBook 630 G8 Notebook PC (1Y4Z9AV), HP ProBook 630 G8 Notebook PC (28S88AV), HP ProBook 630 G8 Notebook PC (28S89AV), HP ProBook 630 G8 Notebook PC (28S90AV), HP ProBook 630 G8 Notebook PC (2M024AV), HP ProBook 630 G8 Notebook PC (2M025AV), HP ProBook 630 G8 Notebook PC (2M026AV), HP ProBook 630 G8 Notebook PC (35V79AV), HP ProBook 650 G8 Notebook PC (1V4F2AV), HP ProBook 650 G8 Notebook PC (1V4F4AV), HP ProBook 650 G8 Notebook PC (1Y5K6AV), HP ProBook 650 G8 Notebook PC (1Y5K7AV), HP ProBook 650 G8 Notebook PC (1Y5K8AV), HP ProBook 650 G8 Notebook PC (1Y5L2AV), HP ProBook 650 G8 Notebook PC (1Y5L8AV), HP ProBook 650 G8 Notebook PC (1Y5L9AV), HP ProBook 650 G8 Notebook PC (1Y5M0AV), HP ProBook 650 G8 Notebook PC (1Y5M1AV), HP ProBook 650 G8 Notebook PC (1Y5M5AV), HP ProBook 650 G8 Notebook PC (240F1AV), HP ProBook 650 G8 Notebook PC (240F2AV), HP ProBook 650 G8 Notebook PC (240F3AV), HP ProBook 650 G8 Notebook PC (296K5AV), HP ProBook 650 G8 Notebook PC (296K6AV), HP ProBook 650 G8 Notebook PC (2Q119AV), HP ProBook 650 G8 Notebook PC (2Q120AV), HP ProBook 650 G8 Notebook PC (2Q121AV), HP ProBook 650 G8 Notebook PC (2Q122AV), HP ProBook 650 G8 Notebook PC (2Q123AV), HP ProBook 650 G8 Notebook PC (2Q124AV), HP ProBook 650 G8 Notebook PC (2Q125AV), HP ProBook 650 G8 Notebook PC (328U3AV), HP ProBook 650 G8 Notebook PC (342L2AV), HP ProBook 650 G8 Notebook PC (342L3AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G45AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G46AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G48AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F16AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F17AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F18AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F19AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F21AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F22AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W4AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W5AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W7AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W8AV), HP ProBook x360 11 G6 EE (Aloe 2.0) Configurable Material, HP ProBook x360 11 G7 Education Edition Notebook PC, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (31Z43AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D87AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D90AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D91AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D95AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D96AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D97AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F00AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F01AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F02AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Y9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z2AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z7AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A5AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (4W5W9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (500C5AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M95AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M97AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N01AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N04AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N06AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N07AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0R9AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S1AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S3AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N46AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N47AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N49AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N51AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N52AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N53AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N54AV), HP ZHAN 66 Pro 14 G4 Notebook PC, HP ZHAN 66 Pro 14 G4 Notebook PC (2D140AV), HP ZHAN 66 Pro 14 G4 Notebook PC (2D142AV), HP ZHAN 66 Pro 14 G4 Notebook PC (Dianshan14 1.0) Configurable Material Model, HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1M8AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1M9AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1N0AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1N1AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC Configurable Material, HP ZHAN 66 Pro A 14 G5 Notebook PC (4X929AV), HP ZHAN 66 Pro A 14 G5 Notebook PC (4X930AV)

Betroffene Betriebssysteme : Nicht zutreffend

Betroffene Software : Nicht zutreffend

Verwendungsnachweis-ID der Support-Kommunikation : IA08220813

Die HP Inc. haftet nicht für technische oder redaktionelle Fehler oder Auslassungen in diesem Kurs. Die Informationen werden "wie gesehen" bereitgestellt und stellen keinerlei Gewährleistung dar. Im gesetzlich zulässigen Rahmen sind weder HP noch seine Partner, Subunternehmer oder Lieferanten für zufällige, Folge- oder besondere Schäden haftbar. Hierzu zählen: Kosten für Ausfallzeiten, Gewinnausfälle, Schäden in Zusammenhang mit der Bereitstellung von Ersatzprodukten oder -services oder Schäden in Zusammenhang mit dem Verlust von Daten oder der Wiederherstellung von Software. Inhaltliche Änderungen dieses Handbuchs behalten wir uns ohne Ankündigung vor. HP Inc. und die Namen der hier verwendeten HP Produkte sind Marken der HP Inc. in den USA und anderen Ländern. Weitere hier verwendete Produkt- oder Unternehmensnamen sind möglicherweise Marken ihrer jeweiligen Eigentümer.

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HP Business-Notebooks - HP Hotkey App verbraucht viel Speicherressourcen

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