hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP Neverstop Laser MFP 1200 - Reloading Toner

This document is for HP Neverstop Laser MFP 1200a, 1200n, 1200nw, 1200w, 1201n, 1202nw, and 1202w printers.
Reload the toner when the Toner Level indicator displays +1 or +2, the Toner Reload indicator is white, and a Toner Low or Toner Empty message displays in the printer software or HP Smart app.
  • If +1 displays, add one Toner Reload Kit.
  • If +2 displays, add up to two Toner Reload Kits.
  • If +2 and the Toner Level warning icon display, the printer is out of toner. You must add at least one Toner Reload Kit before you can continue printing.
Toner level indicator displaying +1 and +2
Steps to reload toner.
  1. Shake the Toner Reload Kit for at least ten seconds to loosen the toner.
    Shaking the Toner Reload Kit
  2. Lift the scanner to access the reload port.
    Lifting the scanner
  3. Slide open the reload port cover.
    Opening the reload port cover
  4. Remove the cap and ring from the Toner Reload Kit.
    Removing the cap and ring from the Toner Reload Kit
  5. Insert the Toner Reload Kit into the reload port, and then rotate it clockwise 180 degrees or until it stops.
    note:
    If the Toner Reload indicator is not white, a Toner Reload Kit cannot be added at this time. For more information, see What if I am unable to reload toner in Frequently asked questions (FAQs).
    Inserting the Toner Reload Kit, and then rotating it clockwise 180 degrees
  6. Push the plunger down until it clicks.
    If the plunger does not go down all the way, pull it up, and then push it down again. For more information, see What if the plunger does not go down in Frequently asked questions (FAQs).
    Pushing the plunger down until it clicks
  7. Rotate the Toner Reload Kit counterclockwise 180 degrees, lift it out of the port, and then recycle it.
    Rotating the Toner Reload Kit counterclockwise 180 degrees, and then removing it
  8. After you reload toner, the Ready light blinks for 30 to 50 seconds. Wait until the Ready light is solid before sending a print job.
  9. Close the reload port cover.
    Closing the reload port cover
  10. Lower the scanner.
    Lowering the scanner

Frequently asked questions (FAQs)

Review these frequently asked questions about reloading toner.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Canada

hp-detect-load-my-device-portlet

Actions
Loading...