HP LaserJet Pro, Ultra M102-M106, M203 Printers - Fixing Poor Print Quality

1. Turn on the printer.
2. Search Windows for laserjet, and then click the printer name in the list of results.
   HP Printer Assistant opens.
3. Click Print, and then click HP Device Toolbox.
4. Click the System tab, and then click Print Quality.
5. In the Economode section, select Off from the drop-down menu.

1. Turn on the printer.
2. Search the Mac for HP, click Hewlett-Packard or HP in the results, and then double-click HP Utility.
   HP Utility opens.
3. Click Economode & Toner Density , and then make sure there is no check mark in the Turn Economode on box. If there is a check mark, click the check mark to turn off EconoMode.

1. In the program you are trying to print from, click File, and then click Print.
   The Print window opens.
2. Open the Properties dialog box.
   Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
3. Depending on your print job, you might consider modifying the following settings:
   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
4. After selecting the print settings, click OK to apply the settings, and then click Print.

1. Turn on the printer.
2. Search Windows for laserjet, and then click the printer name in the list of results.
   HP Printer Assistant opens.
3. Click Print, and then click HP Device Toolbox.
   The Supplies Summary displays.

   note:

   For detailed information about the toner level, click Supplies Status.

   Figure : Supplies Summary

   

1. Turn on the printer.
2. Search the Mac for HP, click Hewlett-Packard or HP in the results, and then double-click HP Utility.
   HP Utility opens.
3. Click Supplies Status .
   The Current Supplies Levels window displays.

   note:

   For detailed information about the toner level, click Detailed Supplies Information.

   Figure : Current Supplies Levels

   

1. Turn on the printer.
2. Search Windows for laserjet, and then click the printer name in the list of results.
   HP Printer Assistant opens.
3. Click Print, and then click HP Device Toolbox.
4. Click the System tab, and then click Service.
5. In the Cleaning Mode section, click Start to begin the cleaning process.

note:

HP LaserJet Pro M102a and M104a printers: Skip to the next step to inspect the toner cartridge and imaging drum.

1. Turn on the printer.
2. Search the Mac for HP, click Hewlett-Packard or HP in the results, and then double-click HP Utility.
   HP Utility opens.
3. Click Additional Settings, and then click Open Embedded Web Server.
4. Click the System tab, and then click Service.
5. In the Cleaning Mode section, click Start to begin the cleaning process.

1. Open the top cover.
   Figure : Opening the top cover

   
2. Grasp the toner cartridge handle, and then pull to remove the toner cartridge.
   Figure : Removing the toner cartridge

   
3. Remove the imaging drum.
   Figure : Removing the imaging drum

   
4. Examine the memory chips for damage.
   If a memory chip is damaged, refer to the steps earlier in this document to replace the toner cartridge or skip to the step to replace the imaging drum.
   Figure : Imaging drum and toner cartridge memory chips
   
   1. Imaging drum
   2. Memory chips
   3. Toner cartridge
5. Slide back the cover to expose the imaging drum surface.

     caution:

   Do not touch the green glass. Fingerprints on the imaging drum can cause print quality problems.

   Figure : Sliding back the imaging drum cover

   
6. Examine the surface of the imaging drum.
   • If you see any scratches, fingerprints, or other damage on the imaging drum, skip to the next step to replace the imaging drum.
   • If the imaging drum is not damaged, close the imaging drum cover.
7. Reinstall the imaging drum.
   Figure : Reinstalling the imaging drum

   
8. Reinstall the toner cartridge.
   Figure : Reinstalling the toner cartridge

   
9. Close the top cover.

1. Open the top cover.
   Figure : Opening the top cover

   
2. Lift up and remove the imaging drum and toner cartridge assembly.
   Figure : Removing the imaging drum and toner cartridge assembly

   
3. Examine the memory chip for damage.
   If the memory chip is damaged, skip to the next step to replace the imaging drum.
   Figure : Imaging drum memory chip and toner cartridge
   
   1. Imaging drum
   2. Memory chip
   3. Toner cartridge
4. Slide back the cover to expose the imaging drum surface.

     caution:

   Do not touch the green glass. Fingerprints on the imaging drum can cause print quality problems.

   Figure : Sliding back the imaging drum cover

   
5. Examine the surface of the imaging drum.
   • If you see any scratches, fingerprints, or other damage on the imaging drum, skip to the next step to replace the imaging drum.
   • If the imaging drum is not damaged, close the imaging drum cover.
6. Reinstall the imaging drum and toner cartridge assembly.
   Figure : Reinstalling the imaging drum and toner cartridge assembly

   
7. Close the top cover.