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HP LaserJet Enterprise MFP and HP Color LaserJet Enterprise MFP - 44.92.xx Analog Fax Errors

Issue
Solution
How to access the Pre-boot menu
Cold Reset
Partial Clean

Issue

The following are Analog Fax errors.
The numerical errors will only appear in the Event Log.
44.92.00 (Event Log): Control Panel Message - Analog Fax state machine error
  • An unexpected on unhandled state-transition has occurred.
44.92.01 (Event Log): Control Panel Message - Analog Fax queue operation error
  • The job was unable to perform a necessary pipeline-queue operation.
44.92.02 (Event Log): Control Panel Message - Invalid argument error
  • An invalid argument provided to the job, either in the job ticket or through a method call.
44.92.04 (Event Log): Control Panel Message - Scan device error
  • Error during the Scan Device processing phase of job execution and was unable to complete.
44.92.05 (Event Log): Control Panel Message - Gdi filter error
  • Error during the Gdi Filter processing phase of job execution and was unable to complete.
44.92.06 (Event Log): Control Panel Message - Send Fax filter error
  • Error during the Send Fax Filter processing phase of job execution and was unable to complete.
44.92.07 (Event Log): Control Panel Message - Analog Fax device error
  • Error during the analog Fax device processing phase of job execution and was unable to complete.
44.92.09 (Event Log): Control Panel Message - Job recovery attempt
  • The job is performing a recovery attempt due to an unexpected termination during the previous delivery.
44.92.0A (Event Log): Control Panel Message - All pages in the Fax job are blank
  • Error indicating all pages in the job are blank.

Solution

  1. Cancel all fax jobs.
  2. If the device is in unrecoverable condition, turn the printer off and then back on.
  3. Check the Fax accessory status. For steps, see Check Fax accessory status.
  4. Perform cold reset and then turn the printer off and then back on. For steps, see How to access the Pre-boot menu and perform a Cold Reset.
  5. Attempt to send the job again.
  6. If the issue persists, perform partial clean. See How to access the Pre-boot menu and perform a Partial Clean.
  7. If the issue persists, contact HP Customer Support.

Check Fax accessory status

Print a Configuration Page report to check the status.
  1. From the Home screen, scroll to and touch the Administration button.
  2. Open the following menus:
    • Reports
    • Configuration/Status Pages
    • Configuration Page
  3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
    note:
    The product IP address or host name is listed on the Jetdirect Page.
On the fax accessory page of the configuration page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions.
Operational / Enabled1
The analog-fax accessory is installed and ready.
Operational / Disabled1
The fax accessory is installed and operational, however, HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.
Non-Operational / Enabled/Disabled1
A firmware failure has been identified. The firmware should be updated.
Damaged / Enabled/Disabled1
Fax accessory has failed; reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card.
1ENABLED indicates that the analog fax accessory is enabled, turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off).
note:
Before you troubleshoot any Fax related issue, ensure that the current firmware is installed. Many Fax related issues are resolved in firmware rolls.
The firmware on the fax accessory can be updated. Fax firmware updates occur as part of an overall product firmware update.
See the product user guide for more information or go to www.hp.com/go/support to download product firmware or software.

How to access the Pre-boot menu

Cold Reset

M Series MFP and Touch screen display products
  1. Turn the printer ON.
  2. Press the HP logo in the middle of the screen when you see the “1/8” under the logo.
  3. Use the 3 and 9 buttons to highlight Administrator and then press the OK button.
  4. Use the 3 and 9 buttons to highlight Startup Options and then press OK button.
  5. Use the 3 and 9 buttons to highlight Cold Reset and then press OK button..
  6. Use the 3 and 9 buttons to highlight Continue item, and then press the OK button.
For Single function color or monochrome 2 line control panels
  1. Turn on the device.
  2. As the device boots up, watch the two or three indicator lights on the control panel:
    • Ready
    • Attention
    • Data
  3. Press Stop when both or all three of these indicator lights are solid. The pre-boot menu appears.
  4. Use the up and down button to select Administrator and then press OK button.
  5. Use the up and down button to select Startup Options and then press OK button.
  6. Use the 3 and 9 buttons to highlight Cold Reset and then press OK button..
  7. Use the 3 and 9 buttons to highlight Continue item, and then press the OK button.

Partial Clean

Partial Clean erases all partitions and data of the disk drive except for the firmware repository, which stores a backup copy of the firmware file. This allows you to reformat without having to download new Firmware to get the printer to a bootable state.
  warning:
If losing the product’s settings is a concern, HP recommends backing up data off of the product to restore after a Partial Clean.
HP LaserJet Enterprise MFP - Configure the Back up and Restore Feature to Save or Restore Data (c05173552)
M Series MFP and Touch screen display products
  1. Turn on the printer.
  2. Press the HP logo in the middle of the screen when you see the “1/8” under the logo.
  3. Use the 3 and 9 buttons to highlight Administrator and then press the OK button.
  4. Use the 3 and 9 buttons to highlight Partial Clean and then press OK button.
  5. Use the 3 and 9 buttons to highlight Continue item, and then press the OK button.
For Single function color or monochrome 2 line control panels
  1. Turn on the device.
  2. As the device boots up, watch the two or three indicator lights on the control panel:
    • Ready
    • Attention
    • Data
  3. Press Stop when both or all three of these indicator lights are solid. The pre-boot menu appears.
  4. Use the up and down button to select Administrator and then press OK button.
  5. Use the up and down button to select Partial Clean and then press OK button.
  6. Use the 3 and 9 buttons to highlight Continue item, and then press the OK button.

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