13.B9 jam error in the fuser area

Use the following procedure to check for paper in all possible jam locations in the fuser area.

Recommended action for customers

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Clear Jams in Fuser Area | HP LJ Pro 4001-4004, MFP 4101-4104, Enterprise M406-M407, MFP M430-M431

No audio. Learn how to clear paper jams in the toner cartridge or fuser area and resolve 13.B9, 13.B2, and 13.FF error messages for the HP LaserJet Pro 4001, 4002, 4003, 4004 n/dn/dw/d; 4001, 4002, 4003, 4004 ne/dne/dwe HP+; MFP 4101, 4002, 4003, 4004 dw/fdn/fdwp; MFP 4101, 4102, 4103, 4104 dwe/fdne/fdwe HP+; Enterprise M406, M407, MFP M430, M431 printers.

1. Press the front door release button.

   

2. Open the front door.

   

3. Remove the toner cartridge.

   

4. Lift the jam-access cover.

   

5. Remove any jammed paper.

   

6. Install the toner cartridge.

   

7. Open the front door and the rear door.

   

   CAUTION:

   The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

8. If jammed paper is visible, remove any jammed paper from the rear door area.

   

9. Close the rear door and the front door.

   

10. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.