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HP LaserJet Pro - Printer status is "Offline" and the printer does not print (Windows)

Issue

A printer status of "Offline" displays on the computer and the printer does not print.
Figure : Printer status "Offline" in Devices and Printers
When the printer status is "Offline," it indicates that the computer cannot communicate with the printer. This issue can occur for various reasons, such as the following:
  • The printer is turned off
  • The network cable or USB cable is disconnected
  • The printer is set to "Use printer offline"
The following symptoms might also be present:
  • Printer does not respond
  • Printer icon(s) status is offline or greyed out
  • The default printer driver has been changed
  • Unable to find printers or other devices on the network
  • File and printer sharing is disabled
  • Network port IP address changed or is reset
  • Network loses connection with the printer after it enters sleep mode

Applicable printers

This document applies to HP LaserJet Pro printers.

Solution

Try the following steps in the order presented to resolve the issue.
note:
Some of the steps below apply only to network-connected printers.
If your printer is connected via a USB cable, skip any steps that are intended only for network-connected printers.
If one of the steps resolves the issue, there is no need to continue troubleshooting.

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